Is it normal for scheduled report to not be sent to inactive users even if the direct email is used?

[Rain Vaine]

Hello experts,

We have a scheduled report in which for its settings, we have directly added email addresses of the recipients of the scheduled report. Some of the users did not receive the said scheduled report because it says that the user is inactive in the emails logs.

Do any of you have any idea on what should be the expected behavior of scheduled report for this one? Is it normal that the scheduled report is not sent to inactive user? If so, do any you any of what does restrict the report to be sent to inactive user?

Regards,
Vaine

[Sainath N]

@Rain Vaine : It's normal as per ServiceNow. Below is the HI article that speaks about your issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961163

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution. 

[Rain Vaine]

Hello,

Yes  also found this article, but do you know of any reason why is it not sending? I also found the definiton of the email address field in the documentations which states that it is for external users so i thought that it would send regardless is the user is active or not.
Do you what is the one that hinders sending it through the emails, is it a business rule or what script?

Regards,
Vaine

[Sainath N]

@Rain Vaine : check if this helps.

https://www.servicenow.com/community/developer-forum/servicenow-validates-inactive-users-while-sendi...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution. 

[Rain Vaine]

Hello,

Thanks i think it supplemented the idea that the ServiceNow restrict sending email to inactive users on the platform level. But I would still try to search if there is just some business rule or script that restrict it.

Regards,
Vaine