Multiple elements selection in a widget

oana5
Giga Contributor

Hi everyone,

I have 2 questions, related to breakdowns and filtering information in dashboards:

* Is there any possibility to select multiple elements of a breakdown in the same widget?

            For example, I would like to see the number of incidents logged by team A, B, C and D. Is this possible without having to add new widget indicators?

            I created element filter, including all these teams in a group, but I cannot select this as a breakdown or as an element of the breakdown.

* Is there any possibility to create multiple breakdown dashboards?

            For example, I would like to be able to filter the information by company and group. Is this possible to happen directly on the dashboard or I have to filter by company first and then, every widget to be filtered by group?

Many thanks in advance,

Oana

1 ACCEPTED SOLUTION

Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

Hi Oana,



Regarding "multiple elements of a breakdown in the same widget". Something like below:



ServiceNow.jpg



Or



ServiceNow.jpg



Here the configuration:



ServiceNow.jpg



Where the elements filter defines which elements from the breakdown are included.



Best regards,


Erik






View solution in original post

11 REPLIES 11

oana5
Giga Contributor

Hi Erik,



I have one more question regarding breakdowns:


* For example, by selecting the conditions below, it will show me 0 and the filter only by the 2nd breakdown (in this case - Priority), even though we have data in the indicator and the box for Collect breakdown matrix is marked as true.


find_real_file.png


find_real_file.png


Is there anything else I could do? Or are there some settings that need to be changed?



Thank you,


Oana


Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

I believe you will need to pick an Element from Breakdown (this case from Assignment Group). Otherwise the widget does not know which scores to display.



Best regards,


Erik


Thank you, Erik. I thought maybe there is a way to show the information exactly like in the scorecards - when you select 2 breakdowns and it shows you the entire breakdown matrix...


In this case, if I want to select, all the possible assignment groups and all priorities, I have to select those manually?


      Sorry for keeping this question open, but I would like to find a way for everyone to be able to represent data easily.



Best regards,


Oana


Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

I am sorry but could you post a screenshot of this: "when you select 2 breakdowns and it shows you the entire breakdown matrix..." ?


This was what I was referring to:


find_real_file.png


And if I don't select any filter or element, the entire list of groups and every type of priority for each are available.