Multiple elements selection in a widget

oana5
Giga Contributor

Hi everyone,

I have 2 questions, related to breakdowns and filtering information in dashboards:

* Is there any possibility to select multiple elements of a breakdown in the same widget?

            For example, I would like to see the number of incidents logged by team A, B, C and D. Is this possible without having to add new widget indicators?

            I created element filter, including all these teams in a group, but I cannot select this as a breakdown or as an element of the breakdown.

* Is there any possibility to create multiple breakdown dashboards?

            For example, I would like to be able to filter the information by company and group. Is this possible to happen directly on the dashboard or I have to filter by company first and then, every widget to be filtered by group?

Many thanks in advance,

Oana

1 ACCEPTED SOLUTION

Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

Hi Oana,



Regarding "multiple elements of a breakdown in the same widget". Something like below:



ServiceNow.jpg



Or



ServiceNow.jpg



Here the configuration:



ServiceNow.jpg



Where the elements filter defines which elements from the breakdown are included.



Best regards,


Erik






View solution in original post

11 REPLIES 11

Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

I don't think that is possible in widget, and it won't be easily readable in a widget on a dashboard.



In Helsinki it is possible to do a heatmap widget.



ServiceNow.jpg



This is the configuration:



ServiceNow.jpg



Best regards,


Erik


Yes, the heatmap looks really good, but unfortunately I am not using Helsinki so I do not have the option to select Pivot as type for the widget. I shall represent information in this way after upgrading SN.



Thank you so much for all your support.


Have a nice day!