Parent group breakdown stopped working. What should I check?

johnkitchen · ‎01-06-2018

We have been using performance analytics for almost a year. One important breakdown we use is based on the assignment group parent. Everything has been fine up until yesterday when we had to create a couple new parent groups and move groups around from old parents to new parents. Now the assignment group parent breakdown doesn't show all the parent groups, it puts everything in "unassigned". The only other change was adding additional conditions to breakdown and indicator sources just to filter out 2 parent groups we don't want.

Here's what I've tried:

I reverted to the original conditions on breakdowns sources, but that didn't help. I don't really have the option of moving the groups back to their original parent groups. I've checked mapping to be sure nothing has changed and things look fine. It's now been one day, so all jobs ran with the new indicator source and breakdown source condition and it looks like only the parent group breakdown is broken.

Any ideas on what went wrong or help to fix would be greatly appreciated!

Uncle Rob · ‎01-06-2018

Ok... now compare that to your indicator source. What's happening here is your Indicator's more permissive than your breakdown.

Where the indicator has values that the breakdown doesn't, that's when the renderer uses the "Labels for Unmatched".

I'm not 100% what your use case is, but you need to ask yourself if this is a breakdown problem or an indicator problem.

Make sense?

To Illustrate:
- My "New Incidents" indicator just checks for tickets created today. That would be for all groups.

- I then apply my "North American Groups" Breakdown, who's source only has Groups who's locations are NAMR. My Breakdown Source has "Labels for Unmatched" as "those other guys"

- My indicator is naturally pulling NAMR, EMEA, APAC regions.

- My breakdown is only selecting the NAMR groups

- Therefore the EMEA & APAC groups show up as "those other guys"

View solution in original post

Uncle Rob · ‎01-06-2018

Hey friend,

It feels like a paradox, but when you see "unassigned" and your guts say 'NO!' you're dealing with an Indicatory problem rather than a Breakdown problem."I don't want those unassigned ones to show up" means that you don't want your indicator measuring them vs. you don't want a category to represent them on the breakdown.

I hope that makes sense. If not, I'm happy to take an audio conversation to clarify.

johnkitchen · ‎01-06-2018

I now fully understand. I can achieve what I'm looking for via indicator source filter conditions and I can leave breakdowns out of it since they only reorganize the existing indicator data. I was having a little trouble understanding why my indicators weren't effectively filtering out all the data I'm trying to eliminate and it looks like I just had a bad day of data that was confusing the issue. I went ahead and reran the daily jobs that already ran this morning to smooth things out. I know that isn't ideal but today is a low activity day and it really needed to happen.

Thanks for all of your help!

Uncle Rob · ‎01-06-2018

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