Reporting on average number of tickets in a queue per month

[Ben88]

Hello,

I would like to know how can I create a report of the average number of tickets (at the end of a day )in a queue per month. 

Please let me know if you need further informations.

Thanks a lot,
Regards

[Mark Roethof · Accepted solution]

Hi there,

A bit limited, though you might have a look at Metrics. Out-of-the-box, already several metrics are available. I don't know your full requirement, though maybe Metrics can already do the job for you.
For example measuring on which Assignment Group an Incident is, start time, end time, the duration, when assigned to an other Assignment Group, etc..

In the Navigator:
"Metrics > Definitions". These define what is being captured.
"Metrics > Instances". The collected data.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

[Ben88]

Hi, 

tickets are in the queue if they are active and not closed/resolved  :

Thanks

[Dhananjay Pawar]

Hi,

Through reporting you can achieve this.

Create new report Give appropriate name to it.Under source type select the table and give table name under table field.

Select the visualization type.

Under configure select the group by as state(check attached screenshot)

Like this you will get the report of all tickets which are in queue.

Thanks,

Dhananjay.

Dhananjay.

[Dhananjay Pawar]

Hi,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post out of the unsolved list.
Thanks.

Regards,
Dhananjay.