Schedule export of report in PDF format is truncated

[extmoumitan]

Hi, 

We have issue with PDF truncation when report is sent through schedule exports to email.See screenshots old and new pdf. 
I have gone through Export of Reports in Dashboard to PDF is Truncated - Support and Troubleshooting but this does not help as links are inaccessible.

Also, links mentioned in Solved: Re: Platform analytics schedule export as PDF bein... - ServiceNow Community community article shows no permission.

Please let me knwo if this is known limitation and if there is any KB article for this 

Thanks

Moumita

[Tanushree Maiti]

Hi @extmoumitan 

Refer KB: KB2406941 Export of Reports in Dashboard to PDF is Truncated 

Resolution

1. Check the knowledge base article for exporting a home page or dashboard to PDF for more information on the process: Click here for the doc

Limitations:

• Custom content may not generate as expected when exported to PDF. For more information, see Custom content PDF export limitations.
• Dashboards that are exported to PDF do not include the dashboard layout. Widgets are stacked on top of each other and take up the full page width.
• Widgets are exported to a fixed height. Large widgets, such as workbench or list widgets, are truncated.
• Calendar reports exported from a dashboard may be truncated because exporting calendar reports to PDF is not supported.
• Breakdowns applied to a dashboard are not included in the PDF.
• Widgets may appear in a different order than on the dashboard.
• Widget legends may not appear.
• Exports do not include data tables associated with report visualizations. You can export individual reports separately, including their data tables. To include data tables in scheduled reports, check Display data table on the report's Configure tab in Report Designer.
• Coloring on the delta text for single score report widgets is not preserved.
• PDFs do not reflect the selected time frame when you select the Show date range selector at the widget level.
• It is not possible to export responsive dashboards as templates.

Note: PDFs that are sent as emails may not be generated immediately.

Also check : https://www.servicenow.com/community/spm-forum/platform-analytics-schedule-export-as-pdf-being-trunc...

[extmoumitan]

Hi @Tanushree Maiti 
Thanks for your reply.

But I had already mentioned in my question body that I have checked these and it didnot helped.

Thanks

Moumita

[Ankur Bawiskar]

@extmoumitan 

are you using legacy report in Scheduled Report?

try raising case with ServiceNow for this

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[extmoumitan]

Hi Ankur,

Thanks for your reply.
I am using Platform Analystics. I want to check and analyzed first then raise case. Please help if you are aware of such issue.

Thanks

Moumita