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Target and Gap wont display when viewing a breakdown source on Indicator group

Russell Park
Mega Guru

I have a dashboard displaying a Indicator group with several indicators.  The target and gap displays correctly.  If i select a breakdown source and element the values for target and gap don't show and I only see the Score.  Is there anything I can do to get those value to display and follow the selected element?

 

Shows correctly

find_real_file.png

Doesn't show Target and Gap

find_real_file.png

Thank you for any guidance you can provide on this issue!

Russell

1 ACCEPTED SOLUTION

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

Do you have a target set for that breakdown element on that indicator? Targets are applied per breakdown element.

Here I have a widget that shows the Number of Open Incidents indicator, follows elements on a breakdown dashboard, and shows the indicator target. I have a target of 40 set for Number of Open Incidents and no breakdown element selected on the dashboard.
find_real_file.png

Now I select the Analytics Setting Managers element and the target disappears. As it should. I have no target set on this breakdown/element/indicator combination, and the target of 40 set for the entire indicator doesn't make much sense for a subset of scores that never exceeds 2.

find_real_file.png

So I go to the Analytics Hub for Number of Open Incidents and filter on Assignment Group: Analytics Setting Managers. Then I assign a target of 1. When I go back to the dashboard, this target is visible.

find_real_file.png

View solution in original post

4 REPLIES 4

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

Do you have a target set for that breakdown element on that indicator?

Here is a widget showing Number of open incidents and the target on a breakdown dashboard. The target of 40 is set on the indicator and no breakdown element is selected.

The Analytics Center Managers element is selected, and the target for the whole indicator is no longer shown. Nor should it be shown. After all, a target of 40 doesn't make much sense for an indicator/breakdown element pair whose value never exceeds 2.

So I open the Analytics Hub for the indicator and filter on Assignment Group: Analytics Center Managers. I add a target of 1. Now I go back to my dashboard, and it displays fine.

 

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

Do you have a target set for that breakdown element on that indicator? Targets are applied per breakdown element.

Here I have a widget that shows the Number of Open Incidents indicator, follows elements on a breakdown dashboard, and shows the indicator target. I have a target of 40 set for Number of Open Incidents and no breakdown element selected on the dashboard.
find_real_file.png

Now I select the Analytics Setting Managers element and the target disappears. As it should. I have no target set on this breakdown/element/indicator combination, and the target of 40 set for the entire indicator doesn't make much sense for a subset of scores that never exceeds 2.

find_real_file.png

So I go to the Analytics Hub for Number of Open Incidents and filter on Assignment Group: Analytics Setting Managers. Then I assign a target of 1. When I go back to the dashboard, this target is visible.

find_real_file.png

Thanks Jeff that did the trick.  A little tedious to have to add targets at each breakdown level.  It will be nice being able to assign in bulk!

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

Worth noting that the KPI Details feature in the new Workspace Experiences lets you assign a target value to breakdown elements in bulk. See Indicator targets in KPI Details.