I want to allow a certain user ability to edit certain reports. Is that possible without giving full report_admin? These are reports that I created and placed on a dashboard I created. The dashboard is used by a certain group, and now that it's set u...
Hi there,I have been trying to report on Open Problems with All Problem Tasks ClosedI created a database view that joins the Problem to Problem Task tableThe report I'm currently running isn't entirely accurate as it returns some problems where one o...
We have an on premise instance (currently at New York Patch 5). Our Security folks have questioned the standard "glide web analytics config" in navpage.do source... as it references the third party piwik tracker (now motomo). <script data-descripti...
Hi, We have a use case where we want to see Incidents where 'ALL' Incident Tasks are closed. If 'any' incident task is open then this should be filtered out. Example So if an Incident has 2 tasks (1 Open and 1 Closed) this should be filtered out. ...
Hi , I have a requirement as follows : I want to create a report : Report Name: Average resolution time of resolved cases for team. Type: Pivot or Graph. Details: Average of how long cases took to be closed over the selected time period for the team...
I have used below script: This is also taken from community, somehow this is not working for me: Can someone assist me? (function calculateMetric(current, definition, mi) { // Check to see if a metric instance already exists for this ticket // ass...
Hi everyone,We have some indicators created before go-live and we would like to have these scores deleted for the period before go-live, because otherwise the trend is biased.Do you happen to know a way of doing this, other than manually (it wouldn't...
We need to find the best way to see which users are in the system that are not assigned to any group. Is there a way to report on this?I've looked at making a report against the sys_user table but then can't find a column for group to report agains...
The reports in the Service Portal, using the OOB widget, are very large. I have been able to resize the container and the frame with CSS, but the report just gets cut off. Is there way to set the size of the report when displayed in the Service Porta...
Hi, I need to produce a report on our current open sc tasks and arrange it by department. I can't select department from the options and can't find a way around this. Is this a case that a database view needs to be created? (I don't have admin right...
I need to create an indicator which will show me the top 10 CI's per used per week, month and quarter within Incidents.I do not want a breakdown. I want the widget to display the top 10 without having to drill into a breakdown.I tried this a variet...
I am trying to create a report of incident counts from the Incident_SLA table. There are duplicate rows for incidents (I'm assuming when the SLA is paused and restarted? which still makes no sense to me). Does anyone know how to get a clean count of ...
Hello everyone, I have created a report that should bring the average of the business duration of each state per task type. But the result wasn't as expected. The only results that came back were the states of "resolve" and "closed" from the incide...
Hi everyone, we would like to use the Content Block -> IFrame to embed content from Confluence or Jira. When i try to embed Confluence or Jira i get the error message "The connection was refused". Is it possible to access Jira or Confluence with an i...
Dear Community, I created a Dashboard with 4 Tabs and reproduce the issue with another dashboard with 2 Tabs. Same problem, so when I want to switch the different tabs chrome and microsoft edge dont refresh the page by themself, I need to refresh...
