Platform Analytics forum

Resolved! How to generate a 3C dashboard with respect to my CMDB ? 3C refer to Compliance- Correctness-Completeness. I want to create a dashboard having 3 report widget, which will help us understand how much Compliant-Correct-Complete is our CMDB.

How to generate a 3C dashboard with respect to my CMDB instance. 3C refer to Compliance- Correctness-Completeness? I want to create a dashboard having 3 report widget, which will help us understand how much Compliant-Correct-Complete is our CMDB. App...

Resolved! Database view Report Data shows empty records

Hello, I have created a Database view between Knowledge table and a m2m table associated with knowledge(u_m2m_countries_knowledge). I have given Where clause for custom table and made Left Join. Then i get all empty records in the report. Can someone...

Create a Change report for current pending approval(sysaproval_group)

Create a Change report for current pending approval(sysaproval_group). Below condition should be applied on the report. Change State = Assess AND sysapproval_group state is RequestedPlanned Start Date = Today AND Planned Start Date = next 2 weeks Th...

Resolved! Is there a way to put a label or title into a dashboard?

Hi, I would like to put a simple label or a title on a dashboard that would say what I would like it to. Is there a way to do this?

Resolved! Inability to Stack By a Certain Field(s)

Hi All, We're trying to build a bar chart report that shows Mac Computers that are out of support, by support group. We are reporting on cmdb_ci_computer, grouping by computer.support group, and we are trying to stack by computer.os_version, however ...

Reporting - Chart Data Labels - Change Font?

Hi, Is there a way to change the background font for chart data labels? There is a white background occuring on the data label font which is making various charts (Bar, etc) difficult to read if the data label overlaps with the bar itself. Example be...

How to change data label font size in report

I have a very simple report and my requirement is to increase the size of the data labels. Is there any way to achieve this?

Resolved! Performance Analytics for Custom tables/Modules

Hi, Can someone help me to understand whether we can create performance analytics indicators and dashboards for Custom tables in ServiceNow. If yes, do we need any separate subscription? Thanks

"Base table:OA_TYPES not found.[10129]" Error Message

Hi All - We currnently have our Microsoft SQL server connected to your ServiceNow instance through ODBC. Every time we run a query, we get the following error: "[SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Base table:OA_TYPES not found.[101...

Multiple breakdown sources on dashboard

Hi, Hope you are doing well! Can we select multiple breakdown sources to filter a widget in a dashboard? Thanks, Vamshi.

How to calculate MTTR and MTTA, how OOB metrics helps for this ?

How to calculate MTTR and MTTA, how OOB metrics helps for this ? Creation of metrics and reports with metrics is a known topic ,I want to get reports to show MTTR and MTTA for this we need to create metrics ,how to create that Your help will be hi...

Report to show weekly created vs resolved

I am looking to create a report that will show numbers of tickets created vs resolved, per week. I know I can use the trending bar chart, but I'm looking for something a bit easier to read like a pivot or what you'd build in Excel, with Created being...

Resolved! How to show report data for 3 weeks back

Hi, I would like to build a report of incidents created within the last three weeks. How can I do this in the criteria>

I need to calculate the median of the response time and resolution time for all the incidents of a month.

I need to create a report/score which will show the median value of the response time of the resolved incidents for a month. Has anyone done something similar or can guide me on how to achieve it?

Why is the target and threshold not showing on widget?

For some reason, the target and threshold is not displaying on the widget I created. "Show target" and "show threshold" is checked on the widget configuration. On the indicator, the targets and thresholds are configured for both, time series empty an...

Forum Posts

Resolved! How to generate a 3C dashboard with respect to my CMDB ? 3C refer to Compliance- Correctness-Completeness. I want to create a dashboard having 3 report widget, which will help us understand how much Compliant-Correct-Complete is our CMDB.

Resolved! Database view Report Data shows empty records

Create a Change report for current pending approval(sysaproval_group)

Resolved! Is there a way to put a label or title into a dashboard?

Resolved! Inability to Stack By a Certain Field(s)

Reporting - Chart Data Labels - Change Font?

How to change data label font size in report

Resolved! Performance Analytics for Custom tables/Modules

"Base table:OA_TYPES not found.[10129]" Error Message

Multiple breakdown sources on dashboard

How to calculate MTTR and MTTA, how OOB metrics helps for this ?

Report to show weekly created vs resolved

Resolved! How to show report data for 3 weeks back

I need to calculate the median of the response time and resolution time for all the incidents of a month.

Why is the target and threshold not showing on widget?

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