How do you report the duration of each demand state?
How do you report the duration of each state of demand? Is here OOB metrics that we can leverage?
Forum Posts
Resolved! How do I create a report from query builder that remains current and not static?
When using query builder, I have the query I want but the results are tied to when the query is run. So if I create a report from that, it looks at that specific data that has that query record, not how it may actually be today. Is there a way to ge...
Report access issue: Part of the query on sc_req_item has been ignored because of read security rules on sc_req_item.cat_item.category
Some users (that have business stakeholder access rather than full ITSM) are unable to view reports that include item records - and I believe they should be able to view all request item records with the business stakeholder role. When trying to dril...
Adding Dashboards as Tabs or Widgets onto an Existing Dashboard
Hi! So I've created multiple dashboards for my company, and I wasn't sure if there was a way to create one GIGANTIC Dashboard and have all of those new Dashboards be tabs on it? Let me know if anyone has any knowledge or knows of any way to make tha...
Resolved! How to filter report by Assignment group.location.parent
I am trying to filter ( or group) reports for incidents , requests , and interactions based on the "Assignment Group's Location. Parent. When I open an Assignment Group form , I see the "Locations" tab at the bottom and its related location is there...
Show Percent Change Statistic in a Dashboard Widget
I am trying to create a time series widget with indicator of open incidents which will show open incidents per month. i need to set a target for teams by 5% reduction month-on-month in the incident backlog. I am trying to bring in change percent stat...
Resolved! Dashboard Export PDF returns Blank Page
When I am trying to use the Export to PDF functionality available on Dashboard properties (three horizontal bars) on a dashboard. When I clicked on the download button, the generated pdf is blank. The dashboard export pdf should contain the snapsho...
Resolved! Interactive Filter on Tags
Hello, I want to create an interactive Filter that allows me to select one ore more tags and then applies them to a Report on a Dashboard. I have created the Filter but i have issues linking it to the report. The report is about the requested_allocat...
Creating a timezone filter for report
Hello, Our team has created a report that targets incident tickets which meets curtain criteria. The only problem is the trending changes depending on the viewers timezone. My question is, does any know how to create a filter which allows someone to...
Resolved! Export SQL queries from all configured reports?
Is it possible to export (into Excel, CSV etc) SQL queries from all configured reports on an instance?In other words, I would like to have them all in a single file so I can do filtering and matching.Thanks!
Can we migrate PA scores from one instance to another instance?
Can we migrate PA scores from one instance to another instance?
Estimated Time To Resolve (ETTR) - how is Min/Max defined?
Hello, We are implementing the regression PI model for ETTR and are curious about how the Min/Max ETTR values are calculated. For example: We have an HR case that has... - ETTR = 30 - Min = 15 - Max = 30 How are Max and Min evaluated? I see some cas...
My Dashboard takes over 2 minutes to load data
My Dashboard takes over 2 minutes to load data, however for other folks it loads in 10 seconds. I've been comparing settings between me and other folks, but I don't see a difference. What could be causing my Dashboard to take sooooo long to load d...
Resolved! Can a ServiceNow admin view reports that are not shared with anyone?
Let's say there are 2 admins in a Service Now Instance. Admin A has created a report but not shared it with anyone. Admin B logs in, clicks on View all reports, but they're unable to see reports created by Admin A. Is this expected behaviour?
