When using query builder, I have the query I want but the results are tied to when the query is run. So if I create a report from that, it looks at that specific data that has that query record, not how it may actually be today. Is there a way to ge...
Some users (that have business stakeholder access rather than full ITSM) are unable to view reports that include item records - and I believe they should be able to view all request item records with the business stakeholder role. When trying to dril...
Hi! So I've created multiple dashboards for my company, and I wasn't sure if there was a way to create one GIGANTIC Dashboard and have all of those new Dashboards be tabs on it? Let me know if anyone has any knowledge or knows of any way to make tha...
I am trying to filter ( or group) reports for incidents , requests , and interactions based on the "Assignment Group's Location. Parent. When I open an Assignment Group form , I see the "Locations" tab at the bottom and its related location is there...
When I am trying to use the Export to PDF functionality available on Dashboard properties (three horizontal bars) on a dashboard. When I clicked on the download button, the generated pdf is blank. The dashboard export pdf should contain the snapsho...
Hello, I want to create an interactive Filter that allows me to select one ore more tags and then applies them to a Report on a Dashboard. I have created the Filter but i have issues linking it to the report. The report is about the requested_allocat...
Hello, Our team has created a report that targets incident tickets which meets curtain criteria. The only problem is the trending changes depending on the viewers timezone. My question is, does any know how to create a filter which allows someone to...
Can we migrate PA scores from one instance to another instance?
Hello, We are implementing the regression PI model for ETTR and are curious about how the Min/Max ETTR values are calculated. For example: We have an HR case that has... - ETTR = 30 - Min = 15 - Max = 30 How are Max and Min evaluated? I see some cas...
Let's say there are 2 admins in a Service Now Instance. Admin A has created a report but not shared it with anyone. Admin B logs in, clicks on View all reports, but they're unable to see reports created by Admin A. Is this expected behaviour?
User cannot able to see the details of Pie chart as it shows Security constraints prevent access to the requested page message , please check it.
Hello, I have created a date interactive filter, with only single selection option, and I would like to hide the filter used. Is there anyway to obtain it? I can'tt find it! Other solution could be the following: The filter is defined as "Select Sin...
Hello, I am trying to create an interactive filter for assignment groups so that the dashboard only shows case records based on the assignment group that I have selected. However, the drop down list on the interactive filter will show all groups. How...
Hi all I want a report that shows an Incident that spent more than 100% of the SLA time in my group. Report table = SLA Breakdown by Assignment. Conditions as per attachment. This produces a report that shows each time an individual in my group uses...
