You generally need the standard ITIL access to create boards. If you are strictly an "End User" (no roles), you might not see this option on incident/request forms.
Happy to help! To help others in the community find this solution, kindly mark this response as the Correct Answer and Helpful. Warm Regards, Deepak Sharma Community Rising Star 2025
oops, I found the problem. I was trying to add the from an unsubmitted form/problem. I needed to find the submitted problem, and then add that to the Visual Task Board, which was available in the Form Context Menu.
