Using hyperlink in work notes

[CJPeterson]

Hi All, 

I am having some trouble with my script. I am creating a incident from a ticket but I need to update a work note to the ticket with details of the created incident (something like Incident  # has been created)

I am using "Incident [code]<a href="incident_url" target="_blank">INC_number</a>[/code] has been created. But that does not seem to be working and not redirecting to incident. 

Could someone please advise on what I may be missing? 

[Mark Roethof]

Hi there,

So what is "incident_url", I don't see that defined in your code.

[Ivan Betev]

Hi @CJPeterson ,

Shouldn't you be using URI / URI_REF here to get a link?

Something to read: Links to records in email notifications

Regards, Ivan

[James Chun]

Hey @CJPeterson,

Am I missing something or are you not using the actual URL to the incident in the href attribute? 

If so, try setting 

..... href = "<your instance>/incident.do?sys_id=' + sysID + '" ....

Hope it helps, cheers

[Sandeep Rajput · Accepted solution]

@CJPeterson Update your worknote as follows.

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC_number</a>[/code] has been created.';

Hope this helps.