Data Privacy Management

[hulsd]

Just a couple questions on Data Privacy

1.  Can you rollback anonymization at anytime after the job has completed (ie. 6 months later) or is it just immediately after job is run?

2.  If you anonymize phone number, can you still click on the phone number to make a call from ServiceNow to the customer?

Thanks in advance

David

[PaulSylo]

Hello @hulsd 

I think, NO.  you cannot roll back anonymization at any time after the job has been completed. once the data is anonymized, you cannot revert to its original state

2. this is also, no. Phone number will be replace with some random values, though the link shows as actionable, but this action wont work or fails.

[andrewrouch]

You are only anonymizing data in the non-prod instances, the original data is still in the production instance.   Why would you want to roll back in any case?

[Paul Curwen]

1. YES. Rollback is available OOTB it is set to 3 days defined in System Property:glide.rollback.expiration_days_redact

 See: https://docs.servicenow.com/bundle/xanadu-platform-security/page/administer/security/reference/data-...

2. NO

[andrewrouch]

I see that, but strangely the description of creating a rollback at https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/security/task/roll... mentions doing it in non-production, can it be confirmed that rollback works on data anonymized in Production providing the appropriate settings have been made in the policy and the glide settings?