Often is the case where we know there are problems in our processes but to implement a change takes time, effort, and a ton of coordination. So when we finally do implement that change it is wildly im...
In this installment of the Process Mining Academy we examine all of the valuable process insights on the Summary and Insights page of every Process Mining project. We discuss the auto generated visual...
How can we use bottleneck analysis to figure out where our inefficiencies are? When should I use bottleneck analysis? What are some sneaky tips to using this helpful feature?! All will be answered and...
What is causing your tree of inefficiencies to grow! A bit cheesy I know but its something a lot of people really struggle to answer. In today's post we wanted to show how easy (and quick) it is to ru...
To and fro,Stop and go,That's what makes the world go round In and out,Thin and stout,That's what makes the world go round That is the chorus from a song sung by Merlin in one of my favorite animated ...
Today, we’re diving into a fun use case that showcases how process mining can really help you hone in on specific aspects of your business processes. We had a great question brought up to us asking ho...
In this installment of the Process Mining Academy we focus on Process Mining for Customer Service Management. Process Mining Product Manager Damian Pascale and Customer Service Management Product Mana...
Thanksgiving is upon us. It happens to be one of my favorite holidays and as I started to get excited for this year’s celebration, I started to realize there were a few similarities (and one big diffe...
In this installment of the Process Mining Academy Rozmin Parpia (Process Mining Product Manager) covers how to use Process Mining to analyze the Universal Request process. She explore 3 common use cas...
Filter Sets are an important capability of the Process Mining Analyst Workbench that might not be worthy of an entire Process Mining Academy session but definitely deserve a Community post to raise aw...
How to use Process Mining to identify automation opportunities This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non...
This is a quick demonstration of ServiceNow's Process Mining solution applied to a Customer Service Management use case. When we design a workflow we design for both completeness and efficiency to ens...
In this installment of the Process Mining Academy we review the Process Mining enhancements in the Xanadu release. From an overarching product perspective we are focused on accelerating our customers ...
For each ServiceNow release, I like to learn a little bit about the city that it is named after. Turns out that Xanadu is north of the Great Wall of China and was Kublai Khan’s capital ciy. Not famili...
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