Today, we’re diving into a fun use case that showcases how process mining can really help you hone in on specific aspects of your business processes. We had a great question brought up to us asking ho...
In this installment of the Process Mining Academy we focus on Process Mining for Customer Service Management. Process Mining Product Manager Damian Pascale and Customer Service Management Product Mana...
Thanksgiving is upon us. It happens to be one of my favorite holidays and as I started to get excited for this year’s celebration, I started to realize there were a few similarities (and one big diffe...
In this installment of the Process Mining Academy Rozmin Parpia (Process Mining Product Manager) covers how to use Process Mining to analyze the Universal Request process. She explore 3 common use cas...
Filter Sets are an important capability of the Process Mining Analyst Workbench that might not be worthy of an entire Process Mining Academy session but definitely deserve a Community post to raise aw...
How to use Process Mining to identify automation opportunities This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non...
This is a quick demonstration of ServiceNow's Process Mining solution applied to a Customer Service Management use case. When we design a workflow we design for both completeness and efficiency to ens...
In this installment of the Process Mining Academy we review the Process Mining enhancements in the Xanadu release. From an overarching product perspective we are focused on accelerating our customers ...
For each ServiceNow release, I like to learn a little bit about the city that it is named after. Turns out that Xanadu is north of the Great Wall of China and was Kublai Khan’s capital ciy. Not famili...
In this installment of the Process Mining Academy we explore the Process Mining project guided setup experience that was introduced in the Washington D.C. release. Process Mining Product Manager, Dami...
In this installment of the Process Mining Academy we spend time debunking some common Process Mining myths. Discussion topics include answers to questions like "How mature of a ServiceNow customer do ...
Summer is here and for many of us that means some vacation time. Summer on Long Island means spending some time at the beach. I wouldn’t say I’m a beach person, but I enjoy a morning walk on the beach...
In this installment of the Process Mining Academy Rozmin Parpia, Process Mining Product Manager, focuses on a very important but somewhat under utilized aspect of Process Mining - the finding defintio...
There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution. We thought it would be good to consolidate some of it into single post for those o...
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Process Mining Academy #36 - Process Mining for CS...
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How to use the Process Mining Evaluation Project i...
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The Unexpected Similarity Between Thanksgiving and...
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Process Mining Academy #30 - Process Mining for Un...
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Process Mining Academy #29 - What's new for Proces...
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What's new for Process Mining in the Washington D....
