Knowledge26 kicks off next week in Las Vegas. And if you know Vegas at all, you know one thing is always true regardless of what is happening on the Strip. The house always wins. Not because of the he...
How to recognize the incident clusters that warrant a single Problem ticket and what each one reveals about your ITSM process. For a Problem Manager, the hardest call is often: which of these incident...
There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data p...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI assets. Few hav...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
In this installment of the Process Mining Academy, Belal Abusaleh walks through multi-dimensional maps (MDM). Multi-dimensional maps let you see how interconnected processes flow across multiple table...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...
In this installment of the Process Mining Academy we review the enhancements in the Australia release. Intent and Activity Analysis, Process Mining for Playbooks, closed-loop AI agent creation, Mining...
For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one. Excep...
Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases — fr...
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Process Mining Academy #44 - Process Mining for Ag...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
