Now Assist Skills for Process and Task Mining

"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." — Jack Welch Jack Welch said it well: an organization's ability to learn a...

Process Mining in Minutes - Minute 12 - Security Operations: Shift Handover

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining Academy #48 - Embedding Process Mining Insights in Dashboards

In this installment of the Process Mining Academy, Damian Pascale walks through one of the most practical ways to expand the value of Process Mining across your organization: embedding process map com...

Process Mining in Minutes - Minute 11 : Supplier Onboarding with Third Party Risk Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 10: Asset Management & Inventory Effectiveness

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 9: HR Service Delivery — Employee Onboarding

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

ServiceNow Process Mining for IT Change Management

How to recognize the changes that look successful on paper but the task-level coordination issues hiding one layer below. Change Managers report on volume, success rate, lead time, and CAB throughput....

Process Mining in Minutes — Minute 8: Detect & Avoid Non-conformance

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 7: Case Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 6: Security Operations — Reduce False Positive Effort

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute focused on a single outcome and shows how Process Mi...

In Vegas, the House Always Wins. Process Mining Gives Your ServiceNow AI Platform the Same Edge

Knowledge26 kicks off next week in Las Vegas. And if you know Vegas at all, you know one thing is always true regardless of what is happening on the Strip. The house always wins. Not because of the he...

Process Mining for Problem Management: Incident Patterns That Signal a Hidden Problem

How to recognize the incident clusters that warrant a single Problem ticket and what each one reveals about your ITSM process. For a Problem Manager, the hardest call is often: which of these incident...

If you are afraid of capturing User Data, wait until you build AI Agents without it.

There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data p...

Process Mining in Minutes — Minute 5: SLA Breach Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...