Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...
Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...
In this installment of the Process Mining Academy we review the enhancements in the Australia release. Intent and Activity Analysis, Process Mining for Playbooks, closed-loop AI agent creation, Mining...
For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one. Excep...
Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases — fr...
Most companies I've found are trying to get a bit more efficient and automate or improve processes wherever they can, and a lot of people are using process mining today to very quickly and easily iden...
Every process has an ideal path — the sequence of steps designed to move work from start to finish efficiently, compliantly, and on time. But in practice, records deviate. Steps get skipped, tasks hap...
This past weekend two of my favorite things collided. My daughters were part of a school spirit event, and it was Star Wars themed. My mind started to wander to one my other favorite things, ServiceNo...
A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that into a workflow with all...
In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with process mining is easy—most...
Introduction Workflows play a crucial role in automating business processes, orchestrating data flows, and integrating enterprise applications. They enable organizations to streamline operations, redu...
You’ve done the analysis. You’ve uncovered the bottlenecks, the rework loops, the automation and agentic opportunities hiding in your process data. Now comes the crucial next step: getting others to s...
AI Control Tower gives you centralized visibility and control over your AI ecosystem—what's deployed, what's in queue, where risk classifications stand. You can align AI initiatives to enterprise stra...
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Process Mining Academy #44 - Process Mining for Ag...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
