In this installment of the Process Mining Academy we do a deep dive into the Work notes analysis capability. Process analysis involves both identifying process inefficiencies and then determining what...
In this installment of the Process Mining Academy Product Success Manager Belal Abusaleh does a deep dive into Process Configuration records. For every process (table) you want to mine the Process Con...
Curious about ServiceNow Process Mining? This covers it all! (based on Yokohama release) * Learn how to mine your data in less than 10 mins* Demo of top 10 features* Self-learn using free resources WA...
As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. ServiceNow’s Pr...
Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging...
For Yokohama release, we have updated the Process Mining course at ServiceNow University. You can get certified in Process Mining Fundamentals after course and exam completion. Do try it out and pass ...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Our prod...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can...
Most organizations face the dilemma of choosing the tools that work best for their needs and if you’re in a similar quandary deciding between sending ServiceNow data out for mining and using the in-pl...
Universal Requests (UR) connect your service delivery organizations such as IT and HR through a single request experience. The end user typically does not care about the ticket type they are opening e...
Process Mining and survey results go very well together. Before we dive into it, let’s first understand these concepts. Surveys are initiated from a task in ServiceNow e.g. incident, case, request or ...
ServiceNow Process Mining allows you to filter the mined data and process map. You can convert a filter into finding (pattern) quickly and easily. This helps you: Add the finding to multiple projects ...
Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Proce...
In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM and...
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