Idea to Story: Using Process Mining to Close the Quality and Velocity Gaps That Stall Delivery

I speak with organizations all over the world, and when it comes to delivering projects, I hear the same struggle again and again: work keeps slipping, and no one can quite say why. Teams are busy, da...

Did you just move to the AI-led packaging? Here's how to quickly activate Process Mining

With so many ServiceNow customers now getting some level of entitlement to Process Mining via the AI-led packaging we wanted to consolidate a set of content to help you quickly activate and take advan...

Your first Process Mining analysis - Finding automation opportunities or tools for your AI agents

With so many ServiceNow customers now getting some level of entitlement to Process Mining via the AI-led packaging we wanted to consolidate a set of content to help you quickly activate and take advan...

Process Mining in Minutes — Minute 13: AI Control Tower — AI Asset Onboarding

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Now Assist Skills for Process and Task Mining

"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." — Jack Welch Jack Welch said it well: an organization's ability to learn a...

Process Mining in Minutes - Minute 12 - Security Operations: Shift Handover

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining Academy #48 - Embedding Process Mining Insights in Dashboards

In this installment of the Process Mining Academy, Damian Pascale walks through one of the most practical ways to expand the value of Process Mining across your organization: embedding process map com...

Process Mining in Minutes - Minute 11 : Supplier Onboarding with Third Party Risk Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 10: Asset Management & Inventory Effectiveness

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 9: HR Service Delivery — Employee Onboarding

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

ServiceNow Process Mining for IT Change Management

How to recognize the changes that look successful on paper but the task-level coordination issues hiding one layer below. Change Managers report on volume, success rate, lead time, and CAB throughput....

Process Mining in Minutes — Minute 8: Detect & Avoid Non-conformance

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 7: Case Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 6: Security Operations — Reduce False Positive Effort

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute focused on a single outcome and shows how Process Mi...