Issue with "Reviewed" action saving as "Reviewed and Merged" after upgrading from Utah to Vancouver.
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‎03-01-2024 01:03 AM
Hello,
ServiceNow community,
We recently upgraded from Utah to Vancouver, and we're encountering an issue with the action "Reviewed" automatically saving as "Reviewed and Merged" when taking action on skipped records.
Has anyone else experienced this issue after upgrading to Vancouver? If so, could you please share any insights or solutions on how to handle this?
Any help would be greatly appreciated.Thank you!
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‎03-01-2024 02:55 AM
What kind of customization do you have on your instance? OOB you can revert to base or via 'resolve conflicts' use the merge option. To get a record on 'reviewed' you just set the resolution status to reviewed and on my (Vancouver) PDI that does not move it to 'reviewed and merged'.
Also checked a Washington instance: still on reviewed when I set the resolution status.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎03-03-2024 08:57 PM
Hi Mark,
Our instance may have some customizations that are affecting the expected behavior. We've raised a ticket to address this issue.
Thank you for bringing it to our attention.
