Task Result: Failed for Assessment Simulator Task 2: Favorite a Filtered List (Content)

[SwapnaKumbS]

Hi All,

I have completed the task, then too I am getting the task result as Failed when trying to validate the task. Please help, as to what must be going wrong? I have already marked My incidents as my Favorite and changed the color and icon too.

screenshot below:

[SwapnaKumbS]

Yes, pls see the screenshot, it says Platform user.

[GlideFather]

@SwapnaKumbS OK, the selected user is correct but your screenshot is from Workspace (SOW), have you tried to do the same in the "old" native UI?

[SwapnaKumbS]

How to change to Old Native UI, is there any guidebook from where we can follow ?

[GlideFather · Accepted solution]

@SwapnaKumbS it depends on what exactly you want to do...

but in general it's using the All and Favourites tabs:

And NOT the Workspace...

If you have a particular record, e.g. incident, you can put the number to the search bar and next to it there's a chevron that lets you select where to open it - Global is the backend view or Workspace...

But for your purposes it would be the first option, I believe.

To go to list of incidents in the non-Workspace view, change the URl accordingly and navigate to:

https://yourinstance.service-now.com/incident_list.do

or type "incident.list" and press enter:

Let me know if you got it

PS: for replies to a particular person, use the "@", it's more probable that it won't be missed...

[SwapnaKumbS]

Dear @GlideFather , Thanks a ton for the steps, Its done now 😊