Want to explore and learn ServiceNow AI and all its related features and modules

GouravD
Tera Contributor

‎07-02-2026 05:34 AM

Hello Team,

Can anyone point me to the right path to learn more about ServiceNow AI features and its related modules as a Beginner. I am looking to expore and dig in more to have more insights.

 

Thank you.

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Tanushree Maiti
Tera Patron

‎07-02-2026 06:08 AM

Hi @GouravD 

 

Following resources will also help you.

 

Check these video 

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

 

Now Assist in AI Agents - Resource Guide [Updated February '26]

 

AiOps:

What is AIOps? 

Introducing the ServiceNow ITOM AIOps Configuration Center

Quick Start Guide for ITOM AIOps Event Management

ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources

A Comprehensive Overview of AIOps and Its Magic in Action

https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s

https://www.youtube.com/watch?v=AdG228DSYHA

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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SohamTipnis
Mega Sage

3 weeks ago

Hi @GouravD,

 

You can read the articles I've posted below for excellent instructions on how to begin using ServiceNow AI, including Now Assist, GenAI, and the most recent ServiceNow AI, ServiceNow Otto.

 


Now Help with ITSM: Using Generative AI to Transform IT 

ITSM Virtual Agent Lite - Version: Australia 

ServiceNow Otto: AI That Actually Finishes the Job 

 

ServiceNow Official Documentations:

 

https://www.servicenow.com/docs/r/intelligent-experiences/servicenow-lens/servicenow-lens-landing-pa...

https://www.servicenow.com/docs/r/platform-administration/ai-search/overview-ais.html

https://www.servicenow.com/docs/r/platform-administration/search-administration/search-administratio...

 

 

If you find my answer useful, please mark it as Helpful and correct. 😊


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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