Sourcing and Procurement Operations - although plugins are installed, configs are not installed

JoanaFdaCosta
Tera Contributor

‎07-09-2024 09:29 AM

Hi everyone,

I just installed Sourcing and Procurement Operations - which includes 16 plugins - and most of the configurations are missing. Can anyone help me understand why?

 

Image of the plugins installed:

JoanaFdaCosta_0-1720542068607.png

 

Example - Procurement Case Management:

Plugin installed, but no Procurement Case Management app menu or even tables

JoanaFdaCosta_1-1720542123006.png

JoanaFdaCosta_2-1720542306584.png

JoanaFdaCosta_3-1720542314481.png

JoanaFdaCosta_4-1720542445597.png

 

 

0 Helpfuls
  • 831 Views
7 REPLIES 7

Pramod Devkate1
Tera Contributor

‎07-11-2024 08:45 AM

It can be because it's PDI. try one version less than current version. for example procurement case management 11.0.1,  instead do 11.0.0. 

 

Can you tables on system like 2sn_spend_psd_procurement_request"?

 

Thanks,

Pramod

0 Helpfuls

Rishikesh Bhalk
ServiceNow Employee
ServiceNow Employee

‎09-26-2024 08:14 PM

Also you can check under "Plugin installation history" if all the plugins got installed correctly or some of them are skipped.

0 Helpfuls

Jimmie Odelius
Giga Guru

‎10-21-2024 06:41 AM

My guess is that it failed to install the roles. There was an issue fixed redcently in Sourcing and Purchase Automation (if I recall correctly) in which roles failed to assign to the admin user in Washington instances.

Just a guess though. 🙂

0 Helpfuls