We all know the moment: a license audit is scheduled, security wants everything past end-of-support flagged, and someone from finance asks when the top 20 products are hitting EOL and the honest answer is "let me get back to you." Software lifecycle ...
Hello Community, While working on a client project, I learned a few things and wanted to share them with you all. The client's requirement was to enable multiple currencies on the platform because they wanted to manage their purchase orders and l...
Content normally arrives automatically - the SAM Content Service pushes updates to your instance twice every week. Occasionally you need to force it: stale or empty content tables, normalization gaps, or a download job that didn't complete. Procedu...
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me something...
Filter your discovery models to publisher Adobe and you will find many sitting at Partially Normalized. This is usually not a bug. Adobe normalizes differently because Adobe only sells subscriptions. Five Adobe behaviours to know Creative Cloud ver...
Cloud spending, software licensing, and business accountability are becoming increasingly connected, but many organizations still manage them through separate teams, tools, and processes. ServiceNow Cloud Cost Management helps bring those areas toget...
What are all these fields, and do I need to be concerned with them? Since the availability of the Software Asset Management application in the Jakarta release, there have been many inquiries about the attributes contained in the cmdb_sam_sw_install ...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Session date: June 16, 2026Questions: 89 total (37 written, 29 extracted fr...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Session date: May 19, 2026Questions: 94 total (32 written, 27 extracted fro...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Session date: April 21, 2026Questions: 84 total (25 written, 24 extracted f...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Session date: April 6, 2026Questions: 16 total (9 written, 7 extracted from...
Oracle is consistently one of the most complex and audit-heavy publishers in any organization's software portfolio. Getting your ServiceNow SAM environment correctly configured for Oracle isn't just a technical task — it's a compliance risk mitigatio...
Hello Asset Management Community, We're excited to announce a new format for the ServiceNow Asset Management confidential roadmap series, entitled Asset Management Quarterly! ServiceNow Asset Management products (SAM, HAM, CCM, EAM, and more) are...
When integrating ServiceNow with SaaS applications (M365, Adobe, DocuSign, Salesforce, Informatica), don't assume cloud-based = no IP whitelisting needed. Many enterprises have IP-based Conditional Access or security restrictions enabled on their Saa...
If you work in Asset Management (SAM, HAM, CCM, EAM, or OTAM), put this on your radar. ServiceNow Nexus for Asset 2026 is an exclusive, in-person customer event returning this fall! Event details: Dates: October 7–8, 2026Location: ServiceNow Global...
Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...
Part 1: Setup & Configuration Introduction Microsoft 365 is typically the largest SaaS spend in any organisation. SAM Pro enables you to track your M365 subscriptions and usage to determine license compliance and act on optimization opportunities ...
Executive Summary As organizations continue to expand their use of public cloud platforms, accurately classifying software licensing models has become a foundational requirement for compliance, cost governance, and operational transparency. In Amazon...
Overview : Handling Edition Mismatches, Discovery Gaps & Downgrade Rights This article walks through a real-world compliance configuration for Articulate 360 in ServiceNow SAM Pro. It covers a common scenario practitioners encounter: an entitlement...
Executive SummaryMost organizations today don’t struggle with adopting new technology. They struggle with managing what they already have. Software sprawl, unclear ownership, inconsistent lifecycle data, and fragmented tooling all contribute to risin...
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