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Develop your ServiceNow Partner Strategy

Picking a ServiceNow Partner The strategy you use to select a partner is critical to your success during implementation.  The document "Develop Your ServiceNow Partner Strategy" below outlines a comprehensive approach to selecting a ServiceNow partne...

Getting Started with Hardware Asset Management

Welcome to ServiceNow®  Hardware Asset Management  Congratulations on purchasing ServiceNow® Hardware Asset Management (HAM)! With ServiceNow HAM, you’ll take control of your hardware assets, creating visibility across your hardware estate and optim...

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Making the most of Software Install Condition on SAM

  Author: Srinivas Ramanujaiah Many SAM Managers are looking for ways to apply their software entitlements to a specific environment or set of software installs. A good example could be Microsoft Visual Studio Subscriptions or MSDN that allow organi...

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Servicenow Lansweeper integration

We have implemented a few different integrations between Lansweeper and ServiceNow for our customers and have found many challenges around different CIs, installed software data, missing documentation etc. So we got all that code together and develop...

ITAM Now on Now

Ever wonder how ServiceNow uses its own products? We have a program called Now on Now where ServiceNow employees highlight how they are innovating on the product. Listed here are presentations and white papers that relate to ITAM.   Now on Now Book o...

ITAM Process Workshops

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...

ITAM Success Maps

Success maps give an at-a-glance view of how to implement, maintain and grow with ITAM. For best results, review the success map prior to starting your project.     Hardware Asset Management Success Map   Software Asset Management Success Map    

ITAM Product Insights

Before you get started with ITAM, here are some resources to help you get acquainted with features and capabilities.      What is IT Asset Management (ITAM)   What is Hardware Asset Management (HAM)   What is Software Asset Management (SAM)   What is...

2022 April ITAM Talks

We hosted 3 webinars in April 2022 on ITAM topics. You can access the recordings below. If you have a specific question around ITAM, we recommend you check this ITAM community forum and create a separate question if needed so that we can better addre...

Hyper-threading support on ServiceNow

What is hyper-threading? Hyper-threading is a hardware innovation that allows a Physical CPU to split its physical cores into virtual cores, also known as threads. This helps the CPU to perform multiple tasks simultaneously, increasing performance. T...

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