VMware Licensing Support on ServiceNow SAM

VMWare is known for a broad range of products to support Hyperconverged Infrastructure, Cloud Management Products, Cloud Security Products and many more. VMware Products have various licensing models,...

Make ITAM a key player in your sustainability strategy

While the allure of traveling through space becomes more enticing, the hard truth is we only have this one planet (for now at least). When it comes to the work we do, many businesses are taking action...

What’s new in the store for IT Asset Management (ITAM) – 11.18 release

New integrations for SaaS License Management Global use of cloud computing services continues to increase year after year and for ITAM teams, this means managing software as a service (SaaS) at scale—...

An interview with Deloitte experts about their ITAM survey and how it applies to managing cloud resources

Links: Video interview | Deloitte survey | Maturity imperative/cloud costs I saw this ITAM survey from Deloitte a few months ago and it intrigued me that the biggest ITAM challenges floating to the to...

Improving Hardware and Consumable Product Model Normalization

Improving Hardware and Consumable Product Model Normalization Use Case You are the Hardware Asset Manager for a ServiceNow HAM customer. You have noted not all your Hardware Product Models are fully n...

ServiceNow SAM wins The ITAM Review 2021 Innovation of the Year Award

The ITAM Review announced at their annual Wisdom Conference that ServiceNow® Software Asset Management (SAM) wins the 2021 Technology and Service Innovation of the Year Award for Machine Learning Norm...

ITAM Office Hours – Ask the Experts

Ask the experts on all things ITAM Welcome to ServiceNow IT Asset Management (ITAM) – helping you optimize your technology spend and usage with intuitive workflows that simplify how software, hardware...

SAM Table Structure - Basic Compliance

Four tables are needed to create a basic compliance position in ServiceNow SAM. Additional tables are needed depending on the license metric used, but still use this basic format. Concept Table 1 - So...

How to perform Asset Audits by Asset Tag and/or Serial Number

Asset Audits: Scanning by Serial Number Here’s the dilemma, you are the Asset Manager for an organization that either now or at one time didn’t have complete Asset Tag coverage across all your trackab...

What's new in the store for IT Asset Management - 8.18 Release

New integrations for SaaS License Management As cloud computing continues to grow rapidly, SaaS is no exception. The applications companies rely on are increasingly difficult to manage. In fact, the a...

ITSM & IT Asset Management

Office Hour 30 - ITSM & IT Asset Management

DEMO: Plan Refresh Cycles for End-of-Life Hardware and Software

In this demo video learn how to proactively detect risks due to hardware and software going end-of-life or end-of-support, manage the software reclamation and hardware refresh processes with workflow,...

DEMO: Accurately Track Hardware, Software, and Cloud from Request to Disposal

In this demo video learn how IT Asset Management helps manage all your IT assets throughout their lifecycle—from request to disposal—on a single platform. Learn how to track hardware for any location,...

DEMO: Avoid Unbudgeted Costs from Compliance Audits and Unmanaged Clouds

In this demo video learn how to remediate compliance risks due to unlicensed installs, shadow spend, unused machines, and unused resources, optimize spending and resource allocation across all your en...