Lifecycle Report with Install Info

The database view below shows what computers have software that are end of life along with additional location information. The out of box lifecycle report doesn't list out the individual computers th...

What's new in IT Asset Management (ITAM) for the San Diego release

In the San Diego release, we continue to focus on helping our customers slash software, hardware, and cloud costs; mitigate risk through the entire asset lifecycle; and improve efficiencies with presc...

Now on Now blog: Rethinking IT asset management using a zero-touch process for leased laptops

ServiceNow IT uses a zero-touch process to deliver new and replacement laptops that are leased, thanks to the power of ITAM. That means no manual intervention from employee request through setup. Read...

Microsoft 365 or O365 License Compliance and Optimization on ServiceNow SAM

Video Introduction Microsoft provides a suite of software products offered as a subscription under Microsoft 365 brand name. There are different software products and services offered such as Microsof...

VMware Licensing Support on ServiceNow SAM

VMWare is known for a broad range of products to support Hyperconverged Infrastructure, Cloud Management Products, Cloud Security Products and many more. VMware Products have various licensing models,...

Make ITAM a key player in your sustainability strategy

While the allure of traveling through space becomes more enticing, the hard truth is we only have this one planet (for now at least). When it comes to the work we do, many businesses are taking action...

What’s new in the store for IT Asset Management (ITAM) – 11.18 release

New integrations for SaaS License Management Global use of cloud computing services continues to increase year after year and for ITAM teams, this means managing software as a service (SaaS) at scale—...

An interview with Deloitte experts about their ITAM survey and how it applies to managing cloud resources

Links: Video interview | Deloitte survey | Maturity imperative/cloud costs I saw this ITAM survey from Deloitte a few months ago and it intrigued me that the biggest ITAM challenges floating to the to...

Improving Hardware and Consumable Product Model Normalization

Improving Hardware and Consumable Product Model Normalization Use Case You are the Hardware Asset Manager for a ServiceNow HAM customer. You have noted not all your Hardware Product Models are fully n...

ServiceNow SAM wins The ITAM Review 2021 Innovation of the Year Award

The ITAM Review announced at their annual Wisdom Conference that ServiceNow® Software Asset Management (SAM) wins the 2021 Technology and Service Innovation of the Year Award for Machine Learning Norm...

ITAM Office Hours – Ask the Experts

Ask the experts on all things ITAM Welcome to ServiceNow IT Asset Management (ITAM) – helping you optimize your technology spend and usage with intuitive workflows that simplify how software, hardware...

SAM Table Structure - Basic Compliance

Four tables are needed to create a basic compliance position in ServiceNow SAM. Additional tables are needed depending on the license metric used, but still use this basic format. Concept Table 1 - So...

How to perform Asset Audits by Asset Tag and/or Serial Number

Asset Audits: Scanning by Serial Number Here’s the dilemma, you are the Asset Manager for an organization that either now or at one time didn’t have complete Asset Tag coverage across all your trackab...

What's new in the store for IT Asset Management - 8.18 Release

New integrations for SaaS License Management As cloud computing continues to grow rapidly, SaaS is no exception. The applications companies rely on are increasingly difficult to manage. In fact, the a...