If you're integrating Apple devices into your CMDB, you're likely using a JAMF integration. JAMF is a platform that enables IT teams to manage Apple hardware—including macOS, iOS, iPadOS, and tvOS devices—across the enterprise. The integration setup is generally straightforward, with classes typically mapping to the cmdb_ci_computer table in ServiceNow. Many organizations want to map to the cmdb_ci_pc_hardware table instead and if you’ve looked at the RTE for JAMF, it is a Nested Data Structure. A nested data structure contains other data structures inside of it, but in layers. Kinda like boxes within a box. Over time, they become easier to work with should you need to make additional modifications.
Step 2: Once inside the RTE (Robust Transform Engine), you'll notice the data follows a Nested Data Structure. You can expand into the object hierarchy—navigating down to the hardware node. From there, you can create a new Fixed Value Transform to specify the CMDB class where you want your JAMF data to map. This is where you define the target class (e.g., cmdb_ci_pc_hardware) based on your organization’s device model strategy.
Step 3, just add a new Class mapping and choose your newly created data field:
Step 4: Run your integration and confirm the data is appearing in the corrected table.
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