Accept or Reject the task by user

[aswath]

Hi
I am currently configuring a flow designer to handle software requests through the Service Portal. I want to suggest an alternate software to the user and provide them with the option to accept or reject it. Is there a way to allow the user to accept or reject the task? Are there any better ways to achieve this?

[IAmAbhigyaan12]

Hi @aswath ,

You can try following steps hope that helps.

1. Create a new flow, define the trigger condition to check when the software is ordered through Service Portal.
2. Include a decision step where you are evaluating the condition of alternate software.

3. If the conditions are met, create a user task step that presents the alternate software suggestion to the user.

4. Configure the user task step.

• Configure the flow to handle user responses from the user task step.
• Add branches in the flow based on the user's response (accept or reject).
• If the user accepts the alternate software, proceed with the necessary steps for implementing the new software.
• If the user rejects the alternate software, continue with the original software request or follow an alternative path as per your business requirements.

Thanks