Asset state and substate when a new asset record is created via systems integration

Jerry Ong
Tera Contributor

We use SNOW integration to create new asset records in ServiceNow. And these records are created with the "In use" state and a blank substate with no user details.  I would like to seek advice on the following:

 

1. Is it SNOW or ServiceNow that sets the asset state during creation?

 

2. Are we able to define another asset state instead of "In use"?

 

Thank you.

0 REPLIES 0