Asset state and substate when a new asset record is created via systems integration
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11-06-2022 04:53 PM
We use SNOW integration to create new asset records in ServiceNow. And these records are created with the "In use" state and a blank substate with no user details. I would like to seek advice on the following:
1. Is it SNOW or ServiceNow that sets the asset state during creation?
2. Are we able to define another asset state instead of "In use"?
Thank you.
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