Hi All We are implementing SAM in our ServiceNow Instance and our 3rd Party support very early on called out that there was a dependency on SCCM to support some functionality. We are retiring SCCM and have InTune and we were already aware in our team...
Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record. Thanks,Cathy
Hi all As part of SAM pro implimentation i have to integrate Salesforce, but when i try to integrate with SAAS integrattion , but the client has SSO login configuration due to which i am not able to log in tot he salesforce to allow the data to flow...
We have a custom discovery tool - "Systrack" that is being used to get the software installation detail and is populating the software instance table. Now after enabling SAM Pro, when we run migration to migrate the data in CMDB_SAM_SW_Install. I hav...
Does anyone know what type of license metric to use when entering an entitlement for the following Cisco Thousand eyes software models Cisco ThousandEyes subscription (TE-SUB) Cisco ThousandEyes - Internet Insights per Package (TE Insights)Cisco Thou...
Hello,When implementing SAMPro, ServiceNow suggested that we not enable automatic software creation for licensable products due to the potential volume. Is there any way to allow the system to automatically create software models, but perhaps by a s...
Hi I'm working on service portal and I the cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my cust...
I'm surprised I couldn't find anything on this already. Has anyone not noticed that the 365 Office components such as Excel and Word are automatically normalizing to 2019 Versions rather than 365 ? Its clear from the discovered version that its 365, ...
My frustration with SAMP continues to grow. I raised a question earlier regarding Adobe Acrobat showing as non compliant because software is found on our estate when that software was installed as part of a subscription. We raise a ticket asking why ...
In the Incident table, I need to create a new dropdown field. Since the value list is long and dynamic, is it possible to upload the list from an Excel file?
In the ServiceNow instance with enabled SAM workspace and plugin i want to change the reports in the software asset overview of service asset workspace. But they seems to be static and i neither could add the reports i have created nor i can edit th...
I have a question regarding Software Asset Management Pro (SAM Pro) in ServiceNow.Our organization has not yet activated/purchased the SAM Pro subscription, but we need to add custom Publisher Part Numbers (PPNs) to the Content Service. I want to kno...
Hi all,We recently enabled SCCM data imports for both SAMP Usage and Software Last Used. We created a new reclamation rule for a product and ran the SAMP Usage job. The .exe for the product specified in the reclamation rule was successfully added to ...
Hi, On SAM workspace, we can see Subscriptions tab where it will show DIrect Integration profiles and other stuff. Once we do any SAAS integration, it will show Scheduled Jobs, Subscriptions, reclamation rules etc. As Scheduled jobs are available on...