Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...
I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all. How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...
Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it?
If ITOM is already implemented it is possible for SAM to utilise any of the Discovery from that module (ideally automatically without manual export/importing files) when setting up SAM or should you ideally setup the SAM Discovery and SAM module stan...
Please refer attached screenshot. On Software Asset Workspace → License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use, so that stakeholders don't get confused. How do we accomplish this? I got suggestions s...
Hi,Can someone share how to build a report that shows duplicate serial numbers?
I am trying to replace the Lease Contract field with Lease Contract id on the SAM workspace view. I have done this by modifying the view, but my changes are not visible when looking at it thru the workspace I do see the changes when looking at the...
Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment Could anyone provide insights into the typical time commitment for a SAM Ma...
Hello, We are on the process to start implement CSDM framwork and on our way to start using the Enterprise Architecture moduleHow can we link the business application to it's licence information / model ? Knowing that my application could be a SAAS a...
Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
I'm setting downgrade right and getting the error message: An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...
I have seen the next several releases and the added SaaS capabilities (i.e. Workday in Tokyo) but do not see when Autodesk Cloud (Token Flex Usage - Forge) will be added to manage cloud-based subscriptions and usage (for customers that do NOT use Ope...
Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...
Hi friends,I've been looking for a specific post on this but am not finding one. We are just getting our crawl phase going with software asset management, basically moving from an excel file to managing product models and entitlement allocation in Se...
Hello SAM experts. My customer is reviewing the use of Service Graph connectors for some of the public clouds (Azure, GCP and Azure). Regarding collecting information on installed software for IaaS cloud resources, apparently if you use Service Graph...
