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Resolved! ACC Software Usage Collection on Windows Endpoints

Hello all, we are deploying agents on Windows laptops specifically to collect software usage data. We have reclamation rules created and have updated the system property that should allow the collection of usage data for all licensable software produ...

Don Hall by Tera Contributor
  • 3594 Views
  • 3 replies
  • 1 helpfuls

Duplicate software models

Hello All, I have seen my production instance, it has duplicate software models with same publisher, product, version(anything),edition(anything). There is no DMAP attached to it. They were created by the system property whenever the reconciliation r...

Shivani by Tera Contributor
  • 2728 Views
  • 8 replies
  • 1 helpfuls

Resolved! Get property value in Report filter condition

I have a Property where I have a list of sys_ids. In one report I need to add condition like 'sys_id is one of' and in the value I need to provide property value. I tried mulrtiple ways like gs.getProperty(), calling client callable script include fu...

souravdebna by Tera Contributor
  • 2478 Views
  • 5 replies
  • 1 helpfuls

Entitlement expiration notification widget

Can you show me, step by step with screenshots of where the widget for the Entitlement notifications is located?  I want to be able to notify contract managers when their subscriptions are about to expire.

DenaM by Kilo Contributor
  • 692 Views
  • 1 replies
  • 0 helpfuls

Error getting information from SAM Advanced Metering

Hi Everyone,I need your help, please. I need to obtain the information from Sam Metering Advanced. I am observing that this error is displayed in the payload of the queue monitoring probe \"installed_software_with_sam_metering\":{\"error_msg\":\"cmd_...

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Child and Not Licensable software reporting in the Workspace

How can I eliminate Child software from reporting in the Workspace. I don't want to create a Software model for Child software just to exempt it from the Workspace. example of child software reporting is .net  Framework, .net Sdk and .netCore softwar...

NormKalish by Tera Contributor
  • 1019 Views
  • 2 replies
  • 2 helpfuls

Resolved! Best practices for license transfer and deletion operations

I understand that the best practice for assigning licenses to users or devices using Catalog Items is to install the com.snc.procurement plugin and use the Source Request button in sc_request > sc_task to assign them.I also understand that as a resul...

nagaryu by Tera Contributor
  • 1417 Views
  • 2 replies
  • 1 helpfuls
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