Asset Warranty

JA12 · ‎08-05-2020

HI All,

is there a way to add the warranty of an asset?

thanks,

Joe

Ed Laar1 · ‎08-06-2020

Hi,

Think also about the use of the Warrenty information. Registration is great but use this in operational processes is important.

Use-case: I want to have Incidents on hardware under warrenty solved by the vendor providing the warrenty service on that hardware.

In this case a check should be done on warrenty=true and if so what is the assignment group responsible to solve the Incident. If not what is the assignment group dealing with 'out of warrenty' Incidents or what is the way to go with out_of_warrenty incidents as very often that hardware is replaced.

Taking also this into consideration helps (I hope) in creating the best-fit solution.

Hope this helps,

Ed

View solution in original post

Ashutosh Munot1 · ‎08-05-2020

Hi,

Warranty date? Or something else?

Thanks,
Ashutosh

JA12 · ‎08-05-2020

Yes, the warrant date of an asset? When it starts and when it ends?

thanks

Ashutosh Munot1 · ‎08-05-2020

Hi,

We make use of this

And then we send email notification if it approaches.

Thanks,
Ashutosh

JA12 · ‎08-05-2020

Yes, perfect! Thats what I'm looking for? Where and how do I add that?