Asset Warranty

JA12 · ‎08-05-2020

HI All,

is there a way to add the warranty of an asset?

thanks,

Joe

Ed Laar1 · ‎08-06-2020

Hi,

Think also about the use of the Warrenty information. Registration is great but use this in operational processes is important.

Use-case: I want to have Incidents on hardware under warrenty solved by the vendor providing the warrenty service on that hardware.

In this case a check should be done on warrenty=true and if so what is the assignment group responsible to solve the Incident. If not what is the assignment group dealing with 'out of warrenty' Incidents or what is the way to go with out_of_warrenty incidents as very often that hardware is replaced.

Taking also this into consideration helps (I hope) in creating the best-fit solution.

Hope this helps,

Ed

View solution in original post

Ashutosh Munot1 · ‎08-05-2020

True. But if he is not able to see then i just gave a way to add that.

Thanks,
Ashutosh

akash_mehta · ‎08-05-2020

Joe: There are two possibilities here:

1) Warranty expiration date on the asset

2) Create a contract record with start date and end date and add the asset to that contract

Hope that helps.

-Akash

JA12 · ‎08-05-2020

Is this where i add it?

Contract - Warranties - Add the info ?

But do not see where i would add the asset serial number?

akash_mehta · ‎08-05-2020

So after you add the record (add a vendor and short description to start)...then you will see an asset covered related list:

Create a contract:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/contract-management/ta...

Add asset to contract: