We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...
I have setup D365 & Power Apps saas integration profile , there we have two options 1. Download subscriptions2.Download Activitywhen I am checking the Download subscription check box the connection is getting validated but when I am checking both dow...
Hi everyone,We have recently implemented ServiceNow SAM Pro, and post-implementation we realized that we are largely blind on most SaaS applications, except Adobe and Microsoft, which were already integrated and are showing data correctly.We have now...
I need assistance with discovering an Apache Tomcat instance that is bundled inside a custom application, and the application is not installed through a package manager. Because of this, ServiceNow Discovery is not identifying it as installed softwar...
In software asset workspace, there is a renewal calendar option which display the contract coming up for renewals. However, the total cost displayed for all contracts are in USD currency whereas some contracts has total cost in CAD currency. I want t...
Hello,Is it possible to modify the setting for this "Renewals Calendar" view? If yes, which role is needed?On the right, it seems that even the admin doesn't have permissions to change these settings.Thank you in advance.Vito Cicchirillo
Hi Everyone, We have added the Docker Business entitlement to SAM Pro; however, the reconciliation did not produce the expected results.Upon reviewing “Installations Requiring Action,” I found 70 installations grouped under the issue “No applicable s...
It seems as though this could be reviewed by several different groups so I thought I would start with SAM. ServiceNow has separate modules for purchasing and in SAM Pro the software models have VCIs. The VCIs are created in order to add the models t...
Hiya , I uploaded the Entitlement import for one line using the import template, but it has been stuck and causing 0000 errors. Is there a way to stop this processing Thanks
Hi All, I would like to create a view that displays the count of software entitlements for each software model. Could you please guide me on how to achieve this? Thanks,Shuchi
Hi All, In SAM Pro, how are VMware subscription products handled during reconciliation?For vSphere per-core subscription entitlements, downgrade rights exist (e.g., vSphere 8 → vSphere 7), but downgraded usage is not reconciled and instead shows unde...
Hi all I am looking for guidance on the behaviour of SAMP and the consequences of entering a cost in specific locations. As license cost is so fundamental to the ELP and management of software, I would hope SN has allowed for all the way different co...
HiI need to make the number field red when the reopen_count field is greater than 0. I created field styles, should this also work in the SOW incident form ???(Service Operation Workspace)
