about SAM
I want to Implement Software asset management system project using My serviceNow PDI. Since SAM pro plugin is not available , can I use lab instance of SAM fundamental course to build my project?
Forum Posts
Resolved! Software Asset Management
Can anyone help me to create a SAM implementation Project from scratch, by creating a software model, an entitlement, a discovery model and all the rest of the process using SAM workspace. If there are any sources which support my project please do s...
About plugins
Can anyone help me out with the required plugins to install to achieve SAM project. And also the reason of why those plugins are required
Understanding the Jamf + ServiceNow CSD2.0 Integration Challenges
Over the past few days, while working on the JAMF and ServiceNow integration for CSD2.0, we encountered a significant blocker related to how application data is fetched and the APIs involved. I’m sharing our findings here so others can be aware of th...
SAM - Updating Existing Reclamation Candidates
SAM - Updating Existing Reclamation Candidates job is failing since upgrade to Yokohama, did anyone else encounter the same issue ?
ITSM Simulator - Configure change management form
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
CMDB data management task approvals always generated to admin
CMDB data management tasks approvals are always generated to admins. As per the documentation, https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen... approvals are generated to admins if Managed by Gro...
Microsoft 365 and Adobe subscription scheduled job fails
Hi, I'm looking for some insight on the latest com.sn_sam_saas_int (Yokohama sn_sam_saas_int) 15.0.17 update released recently, to resolve the failing M365 subscription scheduled job fails. SN send a notification to complete the app update which shou...
I have to create a Robust Import set Transform for the table cmdb_sam_sw_usage
Hi,We have an application Service Graph Connector - Bigfix. I need to enhance the application to store Software Usage data from Bigfix. To do so I have enable the plugin Software Asset Management. But when we try to use Integrationhub ETL , cmdb_sam_...
enquiry regarding Software Asset sample data
I am working to Create a SAM application to manage the company licenses internally for which we need to upload the sample data of licenses but whenever we try to upload an XL sheet we'll get a popup like "Upload bulk entitlements by entering data in ...
Need help in understanding cmdb_sam_sw_usage table.
Hi All,Need help in choosing the right table to store Bigfix Inventory Software Usage data. We have an application Service Graph Connector for Bigfix, currently we need to enhance our application that includes Software Usage data. 1. What is the diff...
Software Model result impacting License required number
Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?
Resolved! Subscription user not present in ServiceNow SAM
Hi, We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...
software product Lifecycle Report and software Discovery Model
Hi Community, Could someone pls provide me information on the following :On the SAM Module , How the software product Lifecycle Report is created and added to a software Discovery Model...?On What factors , the Current phase of software product Lifec...
SAM Installation Normalization
Hi Team,Hope you're doing well.I wanted to check how SAM data is being normalized in ServiceNow.For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in ...
