Copilot’s usage data is in Microsoft's admin console and it’s not pulled through either through Microsoft connector.Can anyone help get to know about the steps automate the collection of usage reports for Copilot from Microsoft 365 into ServiceNow.An...
What are the steps required to make the software compliant, particularly for Articulate Storyline?Also, could you provide the key points or a checklist/table of criteria that need to be considered to ensure compliance?Currently, I can see only two en...
Hi, I need to modify the description of the pc_software_cat_item because is read only, and trying to do it from the software model product catalog description field but is not working and not updating anything in the pc_software_cat_item.Thank you an...
order now option is not showing on esc portal. plz suggest what needs to be done in this
Hi Need help with below issueSome of the software models were created with blank publisher butin software product the publisher is there(screen shot below). I am not able to update the field as it is read only. 1. Aware of the option of creating a n...
Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...
theres a software that is configured for a specific group of users only. Other groups cannot use this software as this may not be compatible with their needs. we want this cited in the Software Model we created. Where can we enter this? Is it reco...
request item is in progress create the 5 catalog task and assign to 5 different groups.dont allow RITM & Request to close until all catalog task close please suggest me best approach
Hi Team, I want to know the Purpose if Allocation tab in alm_hardware.list table? and how data will populate? Thanks,Ganesh
Hi,There's a software that is specifically configured for a particular department's use as confirmed by the service owner. We would like to know if there's an out of the box field where we can take note of the use case of the software? Example: Use ...
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Hi everyone,Our SAM team needs to find the historical installation dates of software to validate against older vendor invoices (e.g., verifying if a user installed an app in 2024 vs 2026). The install_date field is mostly empty since discovery tool...
Hello!I have been requested to configure reclamation rules for subscriptions to M365 products like Microsoft Exchange and OneDrive based on the storage size of those products. I know that it acts as a secondary condition in the No Desktop App Usage, ...
We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
