Hi Everyone,I am experiencing an access issue when a user is automatically redirected to the out-of-the-box (OOTB) Playbook page (id=playbook) right after submitting a Record Producer from the Service Portal.Error 403 you do not have permission to ac...
We are in the process of integrating Workday with SAM Pro and would like to know the following information with respect to the integration process - 1) Which Workday API's are involved in the Integration process2) Complete list of fields that will be...
Could anyone please clarify how work email data is integrated from Workday to ServiceNow? Also, do we need to configure anything on the ServiceNow side to support this integration?
We implemented a Before Insert Business Rule on the alm_license table because the entitlements are imported with Unit Cost in USD, while our ServiceNow instance currency is EUR. The Business Rule converts the Unit Cost from USD to EUR during import.T...
Hello allI am looking for some support, guidance, expertise for IBM Entitlements. I have been provided with;1) TABLE 1: IPAA PROGRAMS [looks like a catalogue, @ 300 items]2) TABLE 3: AGGREGATE CAPPED PROGRAMS [Includes Quantities, 10 items]3) A Yea...
What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?
Hi All,I have created one data broker for fetch the choices and show to select the choices when i am testing from admin it is showing and working. but when i am testing with agent then choices are not showing.ACl also created data broker sys id given...
Hi all,does anyone here already use the oracle Glas in combination with the ACC-V Content File based Discovery for an ORacle java audit? I did it in my project and we are getting the data in the ora_java_auditHowever the Commercial Fetaures Field isn...
Hello experts,Please go through the problem mentioned below and suggest me the best resolution.Out of 565 subscriptions, only 17 subscriptions are directly assigned(created through SSO Application Users). Remaining(548) are given through 2 different ...
We are currently implementing ServiceNow SAM Professional (SAM Pro) for a customer and one of the requirements is to integrate Amazon Web Services (AWS) with ServiceNow for software/SaaS asset management purposes.After reviewing the ServiceNow docume...
Do we need to manually add upgrade rights and downgrade rights for entitlement with active maintenance ? Do we have any way to create single entitlement record , such that they cover updated version as well as downgraded version ?
Hi Community, Has anyone integrated AWS with SAM Pro ? In our current project, the client wants us to integrate AWS with SAM Pro for subscription and usage information and compliance reporting. I couldn't find any relevant information for AWS integra...
Hello experts, We are assessing the best approach for moving an existing ServiceNow production instance to a newly provisioned, empty ServiceNow instance.The requirement is largely like-for-like, driven by a commercial/licensing change rather than p...
Hello mentors,Since last 3 days I am facing one issue with Subscription Assigned field.Out of 565 subscriptions, only 3 subscriptions are directly assigned. Remaining(562) are given through 2 different groups.Now the problem is, for these 3 subscript...
This seems to be something that should be already solved for but I sure can't find it. We receive software subscription records from a SaaS provider, say Adobe. The UPN of the user on that record is different than what we have on the user record. For...
