Forum Posts
Removal Candidate Notify User
As per the document, when notify user checkbox is selected then notification is sent for user to provide justification. I don't see such configuration or notification with this body is configured in ServiceNow. Along with, what will happen when user ...
Instance Government Data Center
Does ServiceNow have an instance called Government Data Center? If not based on the part # we were provided (PROD00064) #what would be the be the closest title?
Looking for Feedback on SAM Pro with Agent Client Collector – Data Accuracy Concerns
Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...
Resolved! Discovered Inventory - Products with highest number of versions not loading
Not sure if this should go here, Performance Analytics, or UI Build Forum, but I'm going to start here.In the Software Asset Workspace -> Software Analytics -> Discovered Inventory the graph for Software proliferation Review multiple and potentially ...
Last scanned in Software Installation is empty
Hi Everyone, We are working on implementing SAM for a customer and there are certain issues we ran into - particularly with the Last scanned date field.Last scanned is emptyLast scanned is older than created date Below are Discovery sources in place:...
Software Models
Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?
Regarding Oracle Database and WebLogic Server licensing in cloud environments
what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments
[Important/Urgent] SAM FOUNDATION - REMEDIATION WORKING
Hi folks,I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation. Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconc...
Resolved! ServiceNow Instance - Government Data Center Entitlement
Is there a specific publisher part number for ServiceNow Instance - Government Data Centeralso what would be the license metric when entering an entitlement in ServiceNow.
Resolved! restore deleted software entitlement data with dependent data
Hi Team,Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.Somewhere I read if it's deleted i...
SAM Pro User Allocation
We have a catalog form for Smartsheet Model to request for License and needs to put a validation that if user already have license, then don't allow to submit the request. How can this be achieved? Which table is needed to query? Would it be User all...
Resolved! Recommendations on which modules or plugins we should purchase
Hi Community,I would like to implement ServiceNow in my company to manage:IncidentsService requestsSoftware assets (licenses)Context:Organization size: 700 end users (requesters)Agents: 2 fulfillers (IT/HR agents)Goal: Find a cost-effective solution ...
Entitlement Consumption Rules
Has anyone created consumption rules in addition to the OOTB rules? I've got a requirement where I need to build a consumption rule for specific cities and I was wondering if creating additional consumption rules was straight forward.
Dont see data in cmdb_ci_spkg table to map to systrack integartion
Hi, We have systrack integration where we are planning to map Software name from systrack to Product name in software instance table, but noticed that product name field is reference of cmdb_ci_spkg and we dont have much data in cmdb_ci_spkg table, a...
