In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...
Hello all, We would like to restrict some software products to groups in specific geographic locations or specific users, etc. In other cases, I restrict products universally. (Restricting universally works great.) In the first example, restrictin...
We have SAM plugin activated and data from discovery is now being written to cmdb_sam_sw_install. When I run the Migrate Software Installs menu option I get presented with a screen that says "Data has already been migrated" however none of the data f...
if we assign sam_integrator role to any user, does the user will have all rights to create and set up integration profiles, Auth profiles, and run integration scripts, jobs etc...
Hi Community,We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?I realize this might sound like a simple request, but it could be a really valuable use ca...
Hi I'm cloned the OOTB jny_journey widget in journey design scope after implementing that widget I'm facing some errors.Execute operation on script include 'hr_TicketPageConfigUtil' from scope 'Journey designer' was denied. The application 'Journey d...
Hello All, We created a software entitlement for Visual Studio enterprise via Publisher part number “MX3-00115” as provided by client. The Software model is associated with Discovery map “DMAP0067733”. We have noticed that the Suite Component for Mic...
Hi Falks,do you know if we can edit a report? i want to edit the Software license compliance position to add the company of the devices and of the license. RegardsFranck
Hello! We've recently implemented this custom solution to gather edition data in SCCM via this KB Article This custom solution would populate the Edition Override field on the installation record by parsing through registry keys to get edition data....
Hello,We are aming to build a Smarter, simplified ticket submission experience. By integrating contextual search (suggesting knowledge articles and catalog items as the user types), we aim to empower users to solve their issues instantly and signific...
Hi Falks,i have seen that the new Core Licensing model of Microsoft Server is calculating wrong in my instance Yokahoma.following the rules, the metric should do following and consider the minimum.... Any experience how to correct it in the license m...
We can't seem to be able to get our Red Gate Toolbelt Software to go compliant.We have 2 Entitlements, 1 for Toolbelt and 1 for Toolbelt Essentials.They both share some components as part of each suite.ServiceNow only offers a discovery Map for Toolb...
I have been asked to check customization's in SAM plugins. Screenshots below.What are these customized files in SAM plugins? What are their implications? I need to find out who introduced these customization's. How do I find their backstory and shoul...
Hi, I need to obtain information about the software installed through the agent client collector. When I run a test check with the check definition: installed software, I get a response, but I don't have the information in the related list of install...
Question:Is there a way for SAM Pro to only count SSO subscription users for users that have a specific role or license assigned to them in the respective SaaS portal? Context: We have set up a SSO integration profile for software that our end users...
