- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2026 05:10 AM
The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles.
The idea would be to create a scheduled job that checks all filtered candidates in the samp_sw_reclamation_candidate table. The script would then use the existing Azure API to remove those candidates from the corresponding group.
Does this sound like a good workaround? I’m concerned about how to update the candidate records, as there is a workflow behind them and we want to keep everything fully automated.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-08-2026 11:57 PM - edited 02-09-2026 12:01 AM
Ok, than your proposed way to automate is a feasible option. Please see some additional information and topics to consider from ServiceNow (Reclaim user subscriptions in Software Asset Management classic, Reclaiming user subscriptions) regarding similar use cases.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2026 12:17 PM
Hi @Juraj3 , why didn’t you adjust the Reclamation to remove the user from the groups as last step of the reclamation process?
Best, Dennis
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2026 12:31 PM - edited 02-06-2026 12:44 PM
Hey @Juraj3! For automatic reclamation you have to use CSD 2.0 (Docs) with SAMP, it's a store App and part of the SAM entitlement. Without CSD installed the tasks should be assigned to a group to manually fulfill the uninstall.
Is there a reason why you want to implement a workaround rather than using the default behavior?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2026 01:40 PM
@Juraj3, correct CSD 2.0 is a good choice. What I do not like it the limitation, that you can reclaim only software which was deployed with CSD 2.0 😕 How did you challenge this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2026 02:20 PM
I would recommend to manually or periodically create the relevant software installation "Requested Software" records and map them to respective table CSD table.
