Automating the Removal of Software Subscriptions (i.e. Adobe, M365)

[icahall1]

Looking for options/ideas on automating the Removal of a Software Subscription in the case where the software is technically a Hybrid Software, but in this case, we're not looking at any of the locally installed components. In essence, trying to get these to function like SaaS software. Use cases include the following:

• M365 SaaS (web-only) user subscriptions
• M365 License Optimizations (E3>E1, E5>E3, etc)
• Adobe Dual License Consolidation
• Adobe Cloud Single App > All Apps Optimization
• Adobe Cloud All Apps > Single App Optimization

Can these things be automated via the Direct Integrations with Adobe/M365? The default workflow jumps to looking for SCCM Installations & CSD to automate uninstalls, but if we can flip a switch in the console, that would be much preferred. Am I missing something functionality wise?

[dreinhardt · Accepted solution]

Hi @icahall1 

unfortunately the “Reclamation Flow”, which is part of SAM Pro for pure SaaS applications, is not available for the mentioned hybrid products Adobe & M365. To fulfill your request, you have to automate the steps mentioned in the Reclamation Candidate -> change/remove subscription in the vendor portal).

Fortunately, the assignments of subscriptions for M365 and Adobe are done via the corresponding AD groups of your company and always synchronize. This means that you only have to add a workflow step that changes the user's group membership accordingly. 

Example by Adobe: Authenticate your users with Microsoft Azure

Best, Dennis

[icahall1]

This was correct. For those who may see this later, using the Removal Candidate record as a trigger for a workflow that updates AD/Entra ID group membership (via the pre-built Actions) is probably the best way to achieve this. Depending on the number of titles and groups involved, the logic can get a bit hairy, so I used a decision table to help with that, but otherwise the process is sound. Thanks @dreinhardt !

[SrinivasRamanu1]

@icahall1  in latest Yokohama release we support automated removal for M365

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...