Removal Candidate stuck in Awaiting Approval state

[Dwight Mickley]

I create a removal candidate and check the notify check box.  An emails is sent to the user the license or computer is assigned to as expected.  The end user is asked to respond Yes (approve) to keep the software, no (reject) to remove the software.  When they click Yes or Approve the state goes from Awaiting User to Awaiting Approval.  The documentation says that the manager will need to approve if the user wishes to keep the software, but this does not appear to be happening.  I do not see any email or approval task for the manager.

Am I missing something or is the expectation that the Software Manager will reach out to the manager for approval offline?

Thanks in advance for you help!!!

[SK Chand Basha]

Hi @Dwight Mickley 

Use this lab it might be helpful

Mark it helpful and Accept Solution!! If this helps you to understand.

[Dwight Mickley]

Thanks for the Lab document, it is helpful when we need to uninstall the software but in my use case, I am asking the user to approve or deny, by checking the Notify check box then clicking on the reclaim button on the Removal Candidate.  The user receives an email to approve or reject, if they approve, they want to keep the software and according to documentation the manager will need to approve for them to keep it.  The Lab did not cover using the Notify check box.

[SK Chand Basha]

Hi @Dwight Mickley 

Yes, If the user wants to keep the software then manager need to approve. 

[Dwight Mickley]

Thats the issue, I do not see a notification or approval task for the manager as I would expect to see when they respond yes,