Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...
Hi, We are on Utah and using ITOM Discovery with SAMpro but are unable to discovery any installs of Java 8 since August 2022 (Update 333). Has anyone else had issues discovering Java? We are installing Java in the default location. Thanks
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the mode...
Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...
HiWe use Service Graph Connector for SCCM and have recently configured reclamation rules for software products we want monitored/metered.My question is; when users have these software products installed on their laptops but have NEVER used them – wil...
We are currently configuring our SamPro in Tokyo for our Microsoft entitlements. We have entered our subscription information with PPN which translates to M365 E3 for GCC. We have configured our integration with the Microsoft portal to pull our subsc...
In our AMDB, we wanted to capture the Hardware Asset "Warranty Expiration Date" and "Purchase date" information. We have done integration for Dell, Lenovo and Netapp to get this information. However, we are still pending with the IBM, Check point, ...
I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...
Hi, We created a custom Publisher and a custom Product before finding a relevant standard Product.We managed to delete the custom Product, but "nobody" has Delete right on samp_custom_sw_publisher. Will it be automatically deleted, due to no related ...
Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix. While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Hello,When looking at the ServiceNow Product Documentation site, "Contract Management" and "Procurement" are under the IT Asset Management (ITAM) heading.1. Does anyone know the history as to how that came about? Those are not ITAM disciplines as I u...
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna
After The Utah Upgrade the Production Environment had SaaS Management Plugin but after the Upgrade this was not present and when we try to install it it shows the below error. Just wanted to check if this is a separate plugin and we need to buy or it...
Does anyone have experience utilizing both contract records and maintenance entitlements associated to their software entitlements? We've found that it's easiest to track maintenance through contract records, since it can be attached to multiple enti...
