There are various kind of Model class tables such as Software Model and Hardware Model. And you can directly choose Product Model which is the parent table when creating model records.When should I choose Product Model? It seems like it would be bett...
I am not able to see the status of the bulk import in PDI whether or not it is uploaded successfully. Do help me understand weather or not we can check the same in PDI or not.
Hi, In our instance for Discovery Models with Match Not Found status doesn't have Software Installations as related list inside Discovery Models, where as other Discovery Models are showing the installation records. I further checked regarding those...
I have created cloud discovery schedules in lower instance, I used service accounts to create it, it was working fine in lower instance. I moved those schedules to production by update set, mid server also correctly selected in prod. but schedules ge...
Hi Community,while I'm trying get OAuth tokens from ServiceNow credential Atlassian Jira it is showing following error..Can someone pls help me whether this needs to be checked from ServiceNow end or Atlassian Jira.
Is there a way to disable this field to where it requires manual selection to activate when a new software model is created? Additionally, is there a way to mass turn off this field on already existing software models instead of having to go into eac...
Hello, Would like to please find information on bulk updating 'in use' software entitlements.The samp_entitlement_import template states in the instructions that: "Note, if you want to update existing records, use the Update Template instead." Where ...
When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL.
I am Not able to see publishers name in search while doing reconciliation in SAM anyone knows how to configures this so that we can see publishers name so that I can run reconciliation for a particular publisher?
Websphere software discovery for usage in SAM Pro. We are facing the following issue. We run discovery on Websphere Linux just fine using the OOTB probes, as well as collect the software as installed on the Linux servers using the Linux Installed Sof...
SpoilerI know it is possible to see all software against one machine but is it possible to also see the current phase of the software. I would like to filter for all end of life software against one machine.I know it is possible to see all software a...
Hi, we want to integfrate Microsoft 365 with service now to import software entitlement tom be managed in sampro, what is the exact name of the connector to use Thanks
Hi, Iam noticing the weird behavior on license workbench for Microsoft. It is showing the product as 'Not Compliant' but it is not showing the unlicensed installs/unlicensed subscriptions for the product. But when i go to Product result/ License met...
We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...
Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot!
