can we really exclude entitlements from reconciliation

amitkishore · ‎05-21-2020

Hi Team,

I have a requirement to exclude entitlements from reconciliation. I am wondering how can i manage it with OOB feature.

Any pointer to this will really great help

Regards,

Amit

Rohit Lobo · ‎06-08-2020

Option 1:Can you use the 'Install conditions' on the software model to separate installs on networks N1 and N2? Look for some install condition parameter that allows you to do this.

If yes, you can create 2 software models - one for N1 with install conditions that only pulls up the software installed on N1 and another software model for N2 with install conditions that only pulls up the software installed on N2. Associate your respective entitlements to each software model and uncheck the license under management for the N2 software model.

Ideally you want to manage all your software in SAM, as a single source of truth for your license position. If audited by your vendor you won't have to manually compile your license position for N2 and also you have visibility for over/under licensing and opportunities to save money. This brings me to option 2.

Option 2: for N2, even if you don't run discovery you can manually import the installs. with that you will have visibility to both the installs and the licenses and don't need to manually reconcile them. You can post in the discovery forum for best practices on creating these install records.

I know I'm over simplifying this as your scenario is more complex than this, but the principles illustrated above should work.

View solution in original post

Rohit Lobo · ‎05-21-2020

You can uncheck the License Under Management feature on the software model for the entitlements. You can also retire the entitlement, but this may not work for you - it sounds like you want to track the entitlement, just exclude it from reconciliation.

amitkishore · ‎05-24-2020

Hi Rohit,

Thanks for your reply.

Your understanding is correct and happy to know about OOB feature. I have one query in the continuation of previous query, , How should i select in license metric if the license metric is custom ? do we really need to create custom license metric as this field is mandatory on Entitlement form ?

Regards,

Amit

Rohit Lobo · ‎06-08-2020

Amit,

yes you will need to create a custom license metric for this. There is documentation for this on the servicenow docs site.

ChrisK3 · ‎06-05-2020

Re. LICENCE UNDER MANAGEMENT setting..

if you have 2 distinct entitlements associated with a single software model , one you want to include in reconciliation, and the second you do not want to include in reconciliation (there's is business reason for this), then if by amending the LICENCE UNDER MANAGEMENT, will this exclude both entitlements from reconciliation?

Is there an alternative - where you still want to track both entitlements (linked to the same software model) - but only want one of them to be included in the reconciliation statistics/dashboards?

thanks.