CI's are being updated in dev instance with latest time stamp but not in prod.

[PatthiBharathi]

CI's are being updated in dev instance with latest time stamp but not in prod and test environment. This issue is happening only for SCCM integration. Can someone help me on how to fix this issue please.

[Community Alums]

Hi @PatthiBharathi 

you can troubleshoot and resolve this issue by following investigations.

1. Verify that the integration configuration (including BR and Script Includes) for SCCM is identical across all environments.
2. Check the MID Server configuration and ensure that it is correctly set up for prod.
3. connection details between the SCCM server and ServiceNow are correct for prod.

[PatthiBharathi]

Hello Nileishpol,

Thank you for your response. Could you please guide me the navigations how to configure this please. 

[Community Alums · Accepted solution]

Hi @PatthiBharathi 

• Business Rule Configuration in DEV and Prod.
  • All>System Definition>Business Rules(verify those are responsible for the SCCM data import)
• verify that the MID Server in Prod can successfully
• verify MID Server > Logs( verify errors or warnings that occurred during the SCCM import or update process)
• if your org. using schedules then verify Discovery > Schedules and for SCCM discovery.

[PatthiBharathi]

Thank you Nileishpol.