How can we set " Currency type " as a read only on currency type field?
I want to set the " Currency type " as a read only on currency type field without using DOM manipulation.
Forum Posts
How to set custom filter by default in reference lookup ?
For the reference fields, if we click on lookup button, it will redirect to one referenced table. I want to set the custom filter by default in that page.
SAM Pro - Adobe Direct Connection - License Provisioning
Maybe someone can help me. Is there a way utilizing the Adobe Direct Connection that we could provision a license in ServiceNow instead of going to Adobe admin console? Basically I want to keep the entire process in ServiceNow in the background. We c...
Resolved! SAMP - How are discovery models normalized after software installation data is loaded?
Hi SAM Superheroes,I read and watched a lot of content about how discovery models are created and normalized, but I'm still a little confused. I ran an experiment based on this ServiceNow video (https://www.youtube.com/watch?v=ePi5WBqJcOI) and upload...
Client Software Distribution (CSD) - Revoke/Reclaim Functionality
Hi Community,I am setting up CSD for SAM module. I ran into a couple of questions and if anyone can advice me on the following questions, it will be greatly appreciated. 1) When setting up Uninstall Collection in MS SCCM, do I need to set any particu...
Resolved! Need to change Date format of Purchased date field in SAM Workspace guided setup view
I have a requirement to change the date format of purchase date from YYYY-MM-DD to MM/DD/YYYY in Software asset workspace guided set up.On the form of software entitlement & stand view its in MM/DD/YYYY format.I can populate the date in required form...
Return your leased hardware asset
Greetings all,In step 2 below, I am struggling to find the Related list"Leased Assets" in the following steps:even though it is visible in configure the related list, it gets hidden for some reason, I don't see a UI policy out of the box that hides i...
Reconcile Adobe Creative Cloud Apps
Hi everyone. I understand Adobe Creative Cloud for Teams integration isn't supported out of the box. So for now, I'm creating the software subscriptions manually...there are only a few. Here is my issue. If UserA has a subscription to just Illustrat...
Resolved! How to properly disable the Hardware Model normalization with HAM
Hello all,I hope you are doing well?I would like to take the opportunity to ask a question to the community.We currently use the HAM module and we would like to properly disable the Hardware Model normalization feature as we don't use it and it is me...
documenting Onboarding a vendor
Trying to understand the best place to document the evaluation and onboarding of a new vendor. The vendor management workspace has a "improvement' section. Thought I could use that, add tasks so that I can easily identify the phase of onboarding for ...
Asset state and substate when a new asset record is created via systems integration
We use SNOW integration to create new asset records in ServiceNow. And these records are created with the "In use" state and a blank substate with no user details. I would like to seek advice on the following: 1. Is it SNOW or ServiceNow that sets t...
Resolved! SAM Pro - Deleting Software Models - Error message
Hi Has anyone seen this error message when trying to delete a Software Model in SAM Pro (San Diego) and can advise what could be causing it and how to resolve it please?
Resolved! Editing or deleting a software product
Afternoon, Does anyone know what privilege is required to edit or delete a software product or how to do this? LockLizard PDF Viewer if free we have two products set up one is correctly as not licensable so I either want to delete the licensable one ...
Resolved! CMDB and Hardware Assets
Good morning, I would like to start using the hardware asset management included within our ITSM Module of ServiceNow.But for the life of me, I am unable to clear out old data in the CMDB and Hardware Table to make room for a fresh start.We had a pre...
Licensing pools
Hey, I'm looking for a way to configure licensing pools specific for:Country (e.g., licenses with deployment country limitation per T&C),Business Unit / Department / Company - siloing licenses.We have a scenario where there's a single product (same s...
