Do we need to manually add upgrade rights and downgrade rights for entitlement with active maintenance ? Do we have any way to create single entitlement record , such that they cover updated version as well as downgraded version ?
Hi i have been working on list collector iteration in flow designer. I have encountered issues in looping through every users' selected in the list collector field and looking up records for each of these names to send notification to their respectiv...
Hi, I've integrated servicenow with Jira software cloud from sas license-direct integration profile. Having some questions: 1) When I reached to specify groups from available to selected bucket then both are empty(especially concern with Available bu...
1-Can you tell me all the features of Microsoft Intune if we integrate with Servicenow. 2-Can we do Discovery with Microsoft Inutne. 3-Can we access Software Usage data with help of Microsoft Intune. 4-List Pros and cons comparison between SCCM & Ser...
Hi all, I have a business requirement as follows. We are working in ITAM, dealing with license details. So my client is using some licenses from Cisco. As part of our SAM work, we have to download that Cisco license/devices information into ServiceNo...
Dear Experts, Creating the Asset name(Computer CI) on the computer table through a third-party interface. The interface runs, and the Cis all have the computer model name until they are imaged the first time. Attached is the picture. Is this the ...
Hi , We want to automate the software uninstallation. We have SAMPro Enterprise subscription so we do have Client software distribution. I want to know the detailed work instruction on how we can revoke the software automatically from the user's devi...
I am automating our leavers process and this can be triggered by a manager completing a leavers form or by access control setting the user to inactive. Can I use two triggers at the start of my flow in flow designer? If so how? As both triggers will...
Does anyone complete an annual physical inventory of all assets? If so, is there any native functionality to accomplish this other than manually updating something like a "last seen" field on each asset every time it's physically acted upon and then ...
Hello, I was reported on an issue that duplicate records after being removed from alm_hardware table is getting created again as the assets were available in the CMDB hardware table. I have following questions on the issue: 1) Is there an OOB that c...
Does anyone has experience with reconciling the ServiceNow licenses (ITSM, ITOM, HR, etc) to the license entitlements? We have the ability to retrieve the consumption for a few products from a specific table (license details), but haven't figured ou...
Hello, If there are two integrations i.e., (SCCM and Flexera) in place and both are updating the same field of a table ('name' - field of the 'computer' table). What happens next?? Will there be any duplication of the records? Also, how to check if...
Hi IT Asset management associates, I am working on the HAM Pro - Asset (temp) swap capability. This one enables the possibility to select an Asset action and register the Swapped CI in the Affected CI's related list of Incidents and Changes. If neede...
Hi, We got a requirement to create Data Source Imports for "Docking Station" Data, "RSA Token" Data and "Virtual Reality Glasses (Oculus Quest 2)" Data. We are using "Computer Peripheral" Model Category for "RSA Token" Data Imports and not aware whic...
Hi All, Can anyone please help with plugin ID for "Software Asset Management Enterprise". It would be a great help, unable to get it on ServiceNow documents portal
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