Last Logged On User on Windows Servers
Hi,Does anyone have any gudiance as to how I can pull dates of when an installed application on a Windows Server was last used and who the logged on user was at this point in time? Thanks, Mike
Forum Posts
Custom Integration with servicenow software asset management
Hi Team, We have our organization-developed tool which brings the entire CMDB and its relationship data. ( Processes, Mac , Software Installation etc ) This supports REST API and we need integrate this with servicenow from the scracth . Pls help to ...
What all are the way to populate Software Usage
Hi Team, I am aware that we can populate Software Usage records using below ways in samp_sw_usage table. Can we populate this software usage records using Agent Client Collector (ACC) discovery? I couldn't see any records in software usage table afte...
CI's naming convention
What is the best practice for CI Naming convention. For computers what ci naming convention should be followed, for mobile devices what naming convention should be followed. For printers ,for all hardware assets what is standard CI naming convention ...
Resolved! How to change the display name of CI & to be same as Asset
Hi Team, We have a requirement in CI table. Currently when an asset record is created in the alm_hardware table it creates a CI having the name of the model given to the asset record. We would like the CI name to be changed to Display name of Asset (...
Enabling "SaaS License Management" on developer instance
Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...
Resolved! ASN format query
Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...
How suite license works in sam pro
Hi All, I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...
Tables in software asset management
Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...
Resolved! How to change read only field as empty
Hi Community, Can anyone please say how to update a read only field as 'empty'. Thanks,Spandana.
Who has to verify the successful activation of plugins by ServiceNow support
Dear community, can somone please clarify which of the following options is correct? I cannot find any existing role called sys_admin, in my opinion it would be the role admin which is not there. By default, which user role must verify the successful...
change field values
Hello, I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved" So the "Expense App" record (contains data like requestor, status, year, month) can be approv...
Integrating with Microsoft 365
Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...
Software Model Table or Software Package Table?
Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Resolved! How to activate software asset workspace?
Hi everyone, I activated in the developer environment the But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.
