ServiceNow Discovery has 4 phases
In which phase is the software running on a device identified?
Forum Posts
How to get VM, Host and Cluster relationship all in the same report ?
Hey all! I'm new to Service Now and I've been trying to create a report that contains the VM name and on which host and cluster it's on with their CPU and Cores. For example, I want to do it for all my Windows server for SQL. I've been looking at Win...
Resolved! SAM Content Service & Product Classification for Custom Products?
As part of the SAM Content Services, does ServiceNow provide Product Classifications for Custom Products? A challenge that we are currently facing is that we have several custom products with no close OOB match, and we need help classifying them. If...
SAM Pro: Remediation Options not showing in License Workbench
Hello Team, We have uploaded several entitlements into SAM Pro and would like to make good use of the License Workbench capabilities. We can see several Software Model Results and many Unlicensed Installs out of these, but we don't have any Remediati...
Software Models and Discovery Model
Hi Community, How software models can be created for corresponding discovery models . And how those software models are linked with product lifecycle information that we are getting in software product lifecycle table? Thanks,
How to install SAM foundation
HI everyoneIs there a way to install SAM foundation to my pdi？ From the instance action page，i can install SAM Pro，but i only want SAM foundation。Because my custom only wants to use SAM fundation，and the offical document can't explain the detail abou...
Allowing over allocation of entitlements
Howdy I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. ...
Resolved! Where can I find the ServiceNow product lifecycle dates for all products and versions?
Where can I find the ServiceNow product lifecycle dates for all products and versions?
Resolved! Price List and Import custom SAP price List
Hi, Can anyone explain the full functionality of Price lists (samp_price_list) and Import Custom SAP Price lists (imp_samp_sap_custom_price_list)? Though I have referred to the Product Docs, I couldn't get the exact point of what these tables do with...
Relcaiming software assets associated with terminated employees
I'm trying to help one of my customers figure how to automatically create software reclamation candidates for an employee once they've departed the organization. As part of their departure, ServiceNow receives an update from Workday that marks the ...
How to document software that true-up or can be over-allocated
Hello, We have a couple of cases where software can be over-allocated, and I am trying to understand the best way to document these entitlements. Example #1: A software product by publisher A uses a concurrent license metric group of 400 licenses, bu...
Missing Fields on Create Entitlement form in Software Asset Workspace
Hi All, I want to create Entitlement using Software Asset Workspace, I have filled the all the visible fields on forms and saving form, but getting the following error. Steps: Navigate to Software Asset Workspace -- > Create Entitlement --> Fill Form...
Software EOL/EOS Lifecycle Data Not Updated for Some Products
I recently found a gap in the data coming in from the content services library. The product Microsoft R Open is the example I will be using. The content services is populating software product lifecycle data daily for other products and publishers. H...
Difference between Perpetual + Maintenance License Type & Separate Entitlements for Each?
Hello,I understand the value of having Perpetual entitlements and Maintenance entitlements associated to them, but I don't fully understand the use case for the combined Perpetual + Maintenance entitlements. Does anyone regularly use combined Perpetu...
Not able to create Software models for Autodesk publisher
Hello Experts, @Daniel Slocum I am trying to create software models for Autodesk publisher, but system is preventing and throwing an error " Publisher and Product Manufacturer do not match". I tested other publishers and for some reason I am not abl...