I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Hello, What role besided model_manager is required so that a user can create software models?Atm, when I impersonate the user who should be able to create different types of models, can only see those 2 options.
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...
hello, According to the model category table, assets categorized as 'software' have a Configuration Item (CI) created in the CMDB (Configuration Management Database). However, it seems that 'software license' assets are only created in the alm_licen...
We have been trying to build a report that includes the following: Publisher, Product, Full Version, Edition, Software Model, Discovery Model, Lifecycle Phase, Phase Start Date, Installed on, Class, Environment, and IP Address. However, it seems the ...
Is there any way to update the "Terms and Conditions" after a contract has been approved in ServiceNow ?
Hi All, Please help me understand and resolve the below midserver error. Unable to decrypt parameter: soap_password: Unable to decrypt value Thanks!
Hello, Does anyone know why my catalog item after submitting the changes in catalog builder is blocked in the state "publishing" and does not change to "published"? It's been already a couple of hours. I tested another catalog item, it was first "in ...
Hello, I was assigned to discover how the base system provides functionality to manage software licenses. Is this "Portfolio" module a base functionality? Does anyone have some useful info/links?Let s say we do not want to spend money on paid plugin...
Hi All,I have a few thousand windows servers reconciled against a suite license. The reconciliation result shows a few hundred windows servers under "remove allocations". When I opened the "remediation action" record, it shows a few hundred under fie...
I am trying to track Oracle Java Named user licenses and I am not getting any results. The per processor metric appears to be working but I am not getting any results for named user plus. How is this calculated?
Hi All, could you please figure out how to add the request number from the " My _Approvals" widget?see below screenshot RITM number only comes up
Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
Has anyone noticed that All Publishers Reconciliation takes a lot longer to complete since upgrading to Vancouver. It eventually completes successfully but takes 3 times longer and has double the number of steps according to the Reconciliation Result...
Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
