Delay in recrd creation

[hadron_collider]

Hello,

Does anyone know why it takes such a long time to create a record on a table from Catalog Item?

I have to wait approx. 15 min to see the record. How can I check what is causing this delay? 

Thanks!

[SumanthDosapati]

Hi @hadron_collider 

If it is really taking 15 min to create a record for everyone then you may need to create a case with serviceNow.

Regards,
Sumanth

[Chaitanya naram]

@hadron_collider 

Check any business rule created on insertion of the record through that catalog item and check the script is good over there or not (incase if you are mapping the catalog item data to record fields data)

[SunilKumar_P]

Hi @hadron_collider, If this is happening to any particular catalog item, check your record producer script or workflow / flow (for catalog item) if it contains anything like sleep methods which adds the delay. If this is happening for all the catalog items then better to check with ServiceNow HI.

Regards,

Sunil

[Siddhesh Gawade]

There could be several reasons why it takes a long time to create a record on a table from a Catalog Item in ServiceNow. Here are some steps you can take to identify and potentially resolve the issue:

1. **Check Business Rules:** There might be some business rules that are running on the table which are causing the delay. You can check this by going to System Definition > Business Rules and filter by the table name.

2. **Check Workflow:** If there is a workflow associated with the Catalog Item, it might be causing the delay. You can check this by going to Workflow > Workflow Editor and open the workflow associated with the Catalog Item.

3. **Check Script Includes:** There might be some script includes that are running on the table which are causing the delay. You can check this by going to System Definition > Script Includes and filter by the table name.

4. **Check Scheduled Jobs:** There might be some scheduled jobs that are running on the table which are causing the delay. You can check this by going to System Scheduler > Scheduled Jobs and filter by the table name.

5. **Check for any integrations:** If there are any integrations associated with the table, they might be causing the delay. You can check this by going to System Web Services > Outbound > SOAP Message and filter by the table name.

6. **Check the system logs:** You can check the system logs to see if there are any errors or warnings that might be causing the delay. You can do this by going to System Logs > All.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh