Do we need to manually add upgrade rights and downgrade rights for entitlement with active maintenance ?
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09-11-2022 07:41 PM
Do we need to manually add upgrade rights and downgrade rights for entitlement with active maintenance ?
Do we have any way to create single entitlement record , such that they cover updated version as well as downgraded version ?

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09-11-2022 08:42 PM
Upgrade and downgrade rights are automatically added through servicenow content.

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09-11-2022 09:01 PM
Hi Ajit Singh,
The concept of downgrading licenses is built into the Software Asset Management plugin feature. Downgrade rights is the process of having acquired the rights to the latest version of software but using the rights to license earlier versions of the same software.
The Software Asset Management content service generates downgrade rights. The downgrade rights correspond to a discovery map. A scheduled job, Download software content: Downgrade Rights triggered on a weekly basis, gets the downgrade rights from the Software Asset Management content service and pushes the data to the Downgrade Rights [samp_dmap_downgrade_model] table.
Another scheduled job, SAM- Create downgrades/upgrades for a software entitlement, picks up the information from the [samp_dmap_downgrade_model] table. The table propagates the next version and the downgrade rights on the existing software models and their corresponding entitlements (only if the entitlements are not of Generic type).
If there is no software model corresponding to a discovery map, when populating the Downgrade Rights [samp_sw_downgrade_model] table, a new software model is automatically created.
If the discovery map, corresponding to the software model, has downgrade rights, the Downgrade Rights related list is automatically populated with a hierarchical list of downgraded versions of the software.
Once downgrade rights are created and saved in the Downgrade Rights tables, [samp_sw_downgrade_model] and [samp_downgrade_model], the downgrade rights can't be deleted. However, you can deactivate the downgrade rights.
If you delete a software model, all records corresponding to the software model in the Downgrade Rights [samp_sw_downgrade_model] table are automatically deleted.
- Publisher
- Product
- Version condition
- Version
- Edition condition
- Edition
- Platform
- Language
- Software install condition
- Named User Type- is displayed only for SAP products.
If you already have duplicate downgrade rights from previous Software Asset Management Professional releases, then those duplicate downgrade rights aren't modified or deleted.
If you try to create a duplicate downgrade right for an inactive downgrade right, an error message appears. The error message informs you that an inactive downgrade right exists and you can reactivate it.
- Per User
- Per Named User
- Per Device
- Per Named Device
- Per Core
- Per Core (with CAL)
- Server (Per Instance)
- Server (Per Server)
- Per Processor
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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09-11-2022 10:30 PM
Hi Sandeep ,
Thanks for your detailed response !
I have below related queries .
1)For custom model entitlements , Do we need manual CDMAP creation and tagging ?
2)For most, I don't see downgrade rights with DMAP , What you suggest on those ?
3)Do version-less model entitlement works to cover all version , All upgrades and downgrades ?
**By version-less , I mean selecting Software model condition as "Any version " .
Thanks in advance !