Empty Discovery Models are Created

sahityamalipedd
Kilo Contributor

‎10-01-2018 02:38 AM

Hi,

When i am running SCCM to get Software installations some empty discovery models are created.  I have observed there is a business rule named Create a Software Normalization is running to create Discovery model. But when i run the same business rule once again for a record from BG script, Discovery model is getting created.

what might be the reason for this and mainly how to resolve the issue??

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3 REPLIES 3

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎10-01-2018 11:03 AM

Hello Sahity,

The BR is a "before" BR.  Is it possible the Software Installation being inserted, which triggered the BR failed to be inserted therefore causing the empty Discovery Model?  

Just brainstorming with you here.  It's hard to troubleshoot without seeing the instance.  You've certainly described abnormal behavior.  If it persists would you please open an incident with the ServiceNow HI Customer Support team?

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sahityamalipedd
Kilo Contributor
In response to Daniel Slocum

‎10-04-2018 01:18 AM

Hey Daniel,

The software installation is being created and its referring to empty discovery model. 

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎10-05-2018 04:24 PM

You should open an Incident with our HI support and see if they can root cause this for you.  I'd like to track this, would you email me the Incident Number?  daniel.slocum@servicenow.com

Thanks  

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