Hi All,There is one pop up came up whenever the additional comments posted on the RITM that "Comment cannot be viewed by technicians until work begins on the Requested item”. But it should not trigger whenever the comments posted on RITM.
Hi, Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...
I have several users who have the same job and their job entitles them to things like a work computer, a cell phone, and a software license at a certain permission level. How would we configure this in ServiceNow?
The training book mentions importing Allocations on page 213, but does not show how to do this. Pages 214 and 215 show the fields of data that are required but do not mention how to import the data. Does anyone know how to do this?
I wanted to update state and justification field of records in a Table through submitting a catalog item with same field names and selecting record number. I have created a catalog item and attached a flow to same. It is not updating fields as requir...
Hi Experts, I am new to SAM. I was going through Software Asset workspace but not getting any article which provides complete detail about it. Can anyone share any link or documentation where each and every bits and pieces of Software Asset workspac...
As per the document, when notify user checkbox is selected then notification is sent for user to provide justification. I don't see such configuration or notification with this body is configured in ServiceNow. Along with, what will happen when user ...
Does ServiceNow have an instance called Government Data Center? If not based on the part # we were provided (PROD00064) #what would be the be the closest title?
Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...
Not sure if this should go here, Performance Analytics, or UI Build Forum, but I'm going to start here.In the Software Asset Workspace -> Software Analytics -> Discovered Inventory the graph for Software proliferation Review multiple and potentially ...
Hi Everyone, We are working on implementing SAM for a customer and there are certain issues we ran into - particularly with the Last scanned date field.Last scanned is emptyLast scanned is older than created date Below are Discovery sources in place:...
Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?
Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...
what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments
