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Resolved! Enable auto-numbering for asset tag on Software entitlements

Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...

Kaustubh k by Tera Expert
  • 1070 Views
  • 8 replies
  • 3 helpfuls

Child Products in License Usage Workbench

Hello - I am seeing a peculiar issue in our instance where child & (sometimes) drivers are showing up in the License Usage workbench. It is my understand that these should be ignored during reconciliation. In addition, it is NOT ALL drivers/child pro...

DeeG200 by Tera Contributor
  • 112 Views
  • 1 replies
  • 1 helpfuls

Adobe Sign license metric update and monitor

Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...

Kaustubh k by Tera Expert
  • 152 Views
  • 1 replies
  • 0 helpfuls

Oracle DB license usage data - incorrect

Hi Team,   In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...

suvro by Mega Sage
  • 481 Views
  • 4 replies
  • 1 helpfuls

Resolved! What is the process of adding part number into content library

Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.

Inconsistent Hardware/Software Model Normalisation

Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...

Resolved! SAM Pro - Unrecognised subscription identifiers

Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...

Cairns by Tera Expert
  • 1369 Views
  • 9 replies
  • 1 helpfuls

sam license metrics for enterprise/whole company license

We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?

aniyanpaul by Tera Contributor
  • 715 Views
  • 5 replies
  • 0 helpfuls

Dynamics 365 Integration Permission Requirements

Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...

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