We have rolled out discovery globally. Most of our IBM software on AIX machines is not being discovered. We have verified we have the patterns correctly. We opened a ticket with ServcieNow and basically they said it wouldn't be discovered This is...
Hello friends, I would like to know how can we make this cmdb_sam_sw_install table records clean, current and uptodate. We have ServiceNow, Tanium and custom integration populating this table. Would like to understand how would I achieve this ? How ...
What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?
Hi All, Would like to get some advice from fellow experts here on how to deal with Adobe non compliance issues we are seeing on our platform.Scenario: 1. We have user subscription-based license model available for Adobe as a publisher.2. We have uplo...
"I have shared 8 attachments for review. These include the Intune data sources, REST messages, and 4 custom REST methods I’ve configured. The goal is to use these custom methods to fetch only Apple devices. However, despite having the correct permis...
We are testing SAM reclamation for Microsoft Visio Online Plan 2 (VISIOCLIENT) in DEV/PRD. Findings:- Visio Plan 2 subscriptions are ingested via the Microsoft 365 Integration Profile and appear in samp_sw_subscription with subscription_identifier = ...
We use Https with mid server to integrate ILMT. Step 1: As per our documentation, we utilized the keytool in JRE to convert the .cer file into a keystore. Subsequently, we securely stored the keystore in the cacerts file on the midserver, applying a ...
I am implementing acc-v with sam, however I do not see data being populated in samp_sw_usage.I have followed below article and installed osquery on the device. Enabled sam policies and checks as per article below.Note - I have installed midless acc.h...
Hi Team,I need urgent assistance with an issue in ServiceNow SAM Pro.We are currently seeing thousands of Adobe Acrobat installations reflected on the Compliance Dashboard under “Installs Requiring Action,” with the reason “No applicable entitlement....
When creating Consumption Rules, I would like to know what's the best approach for our use case where we have 4 Entitlements that falls under one Company, but in 4 various Divisions. Checking the box "Company children" would only allow me to use it o...
Hello,We are planning to integrate ServiceNow with CrowdStrike to ingest data and automate Software Asset Management. The current approach is to use the Service Graph Connector to pull data into a staging table, retain the data for 5 days, and then m...
Hello Community! I have a requirement to add a count to a tab on Software Entitlement in the Software Asset Workspace. "To keep consistency, a count should be added to the Contracts tab on Software Entitlements" I believe that I need a (#) next to th...
How can we have a concurrent/floating license show compliant when the software installs exceed the license rights? With this licensing model, installs themselves shouldn’t be counted for compliance purposes. Since concurrent licensing doesn’t requir...
Hi all,I'm investigating install records where active install is false even though there appears to be only one software install row per Ci.What I already validated so far, Affected records are from Discovery source = ServiceNow.all of my same record...
The schedule Job for the Salesforce integration is failing with a error "No match found" in samp-sw-publisher.How do we fix this error ?
