We are in the process of setting up the SGC for the Workspace One UEM integration and populating the mobile devices on handheld computing table. There is a field named# Status on the staging table, which is not returning any values. But from Workspa...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
We are currently onboarding Workday into ServiceNow SAM Pro and reviewing the Workday OOB integration capabilities.Our Workday contract uses FSE (Full Service Equivalent) as the primary licensing metric.1. OOB SupportDoes ServiceNow SAM Pro support W...
We have automated PA indicators with Collect records enabled. The scores and stored pa_snapshots reconcile correctly, and Classic Analytics Hub displays the complete supporting population. However, Next Experience UI > show records omits exactly 90...
Hello Expert, we have created the integration Profil for M365 and are getting all the accounts and subscription. in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are...
Hello Folks,I am currently updating an entitlement record in ServiceNow for the following part number:Part Number: 7JQ-00343Product: SQL Server Enterprise Core ALng SA 2LHighlighted in Yellow color is auto populated field result based on Part Number....
Hello Everyone I am onboarding Microsoft entitlements into ServiceNow SAM Pro and need guidance on how entitlement records should be created for a Microsoft Enterprise Agreement (EA) and Server & Cloud Enrolment (SCE).Scenario:Microsoft contract term...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hi allI am trying to copy allocations to a new entitlement. There are 233 total allocations that need to be copied.If I select multiple allocations individually, meaning I check each of the boxes, and select submit, it works.If I select all on the pa...
We calculate three SAM KRI scores by grouping eligible Software Discovery Models into unique Product and Edition combinations and matching them against version-independent Software Models.The calculation requires cross-table matching and duplicate ha...
We have a custom catalog item called ServiceNow Catalog Products (Global) that is used to request creation of new Product Catalog Items.currently, requester enters the Model Name as free text. The automation searches for an existing model using the g...
What could be the impact if we uninstall the application from ServiceNow studio instead of Application Manager?
As a part of OKTA SSO for SAM setup, read only admin is provided to my user account on OKTA, post which I'm able to validate the connection. However, the problem is if a service account which is not on OKTA doesn't have option to validate the connect...
recently implemented the SAP ECC on-premises connection in ServiceNow. The integration is successfully pulling data for all instances, including Development and Test environments.However, SAM Pro is currently identifying engine license requirements f...
I'm trying to select a publisher for Reconciliation in ServiceNow SAM, but the publisher does not appear in the selection list.The company exists in the Core Company [core_company] table and is marked as a Manufacturer. However, it is still not avail...