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Hi everyone,I am using the OOTB SAP Ariba Subscription Integration Profile in ServiceNow.As part of the integration, I upload 4 CSV files extracted from SAP Ariba to the Subscription Integration Profile. The files are processed successfully, and the ...
Hi, our teams perform scheduled data ingestion from ServiceNOW to Databricks based on the sys_updated_on field. However, for records in the software installation table, when deduplication process is run, the sys_updated_on field is not updated. As a ...
Does anyone know what this message means? This is on the discovery model, but we also see it on the software model view. However, on the Software Model it flashes and then removes the Product Type value.
Hello,I have a question. I know that if we do not want certain software to appear in the compliance report in SAM Pro, we can set the "License under Management" field to False.However, what should we do if a Software Model has not yet been created in...
Hi Community,- I am new to SAM Pro and have a few questions regarding entitlement creation. I would appreciate your guidance on the following scenarios:Duplicate or Missing PPNs in Purchase OrdersIn some customer POs, I found multiple PO line items w...
Hello Community, I'm trying to better understand how ServiceNow SAM Pro determines whether a software installation is marked as Licensed or Unlicensed during reconciliation.In my scenario:The software model uses the Per User - Common license metric.T...
Hello Community,I am looking for some clarity on how SAM reconciliation calculates software compliance under the Per User license metric (specifically for products under the Common category).I am trying to understand how ServiceNow evaluates the foll...
Hi Community,We are implementing a custom Bluebeam SaaS integration in ServiceNow SAM Pro and are using Azure/Entra ID Sign-In Logs to collect user activity and usage information.While validating the integration, we have a couple of questions:Histori...
Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
Hi Community,The Microsoft Per Core license metric is no longer available in the License Metric lookup for our SQL Server entitlements. Only Per Core (with CAL) appears.The predefined Per Core metric record still exists, but its Metric group is blank...
Hi All,I have been facing an issue with Salesforce since we recently integrated Salesforce CRM Subscription data into SAM Pro.I reviewed the list of known Salesforce CRM Subscription Product Definitions (PSL identifiers) and found confirmed matches f...
Hello all, I am trying to install and activate SAM plugin with demo data to my PDI. I attempted it twice already but I continue getting the following error message: You recently requested the "Activate all Software Asset Management Professional plugi...
Hello All Customer is in Sandiego version of SAM Pro and we are planning to upgrade to SAM Enterprise.Could someone help me with the below ?We have entitlements loaded and software models published in catalog.What is the impact ?What is the procedure...
We have few records in Discovery Model where Normalization status is shown as "Match Not found" .We have tried checking the Normalization Jobs and it is running fine .But we found no records in Normalization suggestions table .Does this affect Norma...
Hello Friends, I have one interesting scenario. Have a software model with #of entitlements-5, and this software is installed on 2 machines, one machine has 5 installations with different versions whereas another has 5 installations with different ve...
