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Hi all,We have configured the SAP integration between ServiceNow SAM and our SAP system, and the SAP data has already been successfully imported into ServiceNow.We now have a requirement to update some fields on the SAP Connection record, specificall...
Hi,We are finding that ServiceNow has Discovery models set as licensable for non-business applications - for example Gabby's dollhouse, toilet training applications, etc. These do not have software models associated with them so we cannot mark them...
The requirement is to create a catalog item that allows users to perform a bulk import of license key data into the samp_sw_license_key table. When the user submits the catalog item with the bulk upload file, the system should validate the data befor...
Hi Community,We currently have 1,900+ discovery model records with a normalization status of "Match Not Found."We submitted these to ServiceNow for review. While only very few were normalized, and rest returned as "Unverified" or "Incomplete."What I'...
I'm interested in hearing how other organizations are approaching Software Asset Management (SAM) and software visibility within containerized environments. Historically, most software inventory has come from traditional discovery sources such as SCC...
Hello All I am trying to use the Last_usage data in SAM Pro for the purpose of reclaiming unused software licenses and Have been getting into issues with ACC connection, upgrade and data extract form intune. Has anyone run thru similar issues? any tr...
Hello everyone,I'm looking to connect with anyone who has experience using the Service Graph Connector for Netskope in conjunction with ServiceNow SAM Pro, specifically for identifying and managing SaaS applications.Our organization is currently eval...
Please let me know if any one onboarded MIB Product Candy or iTwo into SAM Pro.We need help with pre-requisites, APIs, documents...
ProblemSubscription Management showed SAM Professional allocated at about 5 times the purchased count. We needed to know if this was a counting bug or real, before renewal.Step 1: Find the meter- Our entitlement table was license_details (not ua_subs...
For Visual Studio Perpetual based license - does will cover all features/components for dev/test and Prod environment. What condition we need to apply in software install condition for perpetual based license. Microsoft provides Visual Studio (Subs...
Hi,I have a software model for MS windows server and does not have the downgrade rights. Its showing the installation with edition and version. Although, we have the entitlement for Windows Server Standard/ datacenter. Software model having the downg...
Hi All, Can you please let me know if MS app connect is suite component of any MS product.
Hi there, I'm trying to follow up on a software removal from computers within our organization. The software was uninstalled using the uninstaller provided by the publisher, but ACC continues to report that the software is still present on the machin...
We are assessing the onboarding of RIB products "Candy and iTwo" into ServiceNow License Management and require the following information:1- Licensing model used for each product (Named User, Concurrent, Floating, Subscription, etc.).2- How can we ge...
Does anyone have the registration link for ServiceNow's SAM Software Request Feedback Session on 9/23/2026?
