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Resolved! SAM Foundation to SAM Pro migrations steps

Hi All, We have a customer requirement to migrate from SAM Foundation to SAM Pro. The customer currently has both Microsoft and Adobe (SaaS + on‑prem) setups, and they would like to understand the technical steps involved in this migration. Could you...

Copilot’s usage data in microsoft

Copilot’s usage data is in Microsoft's admin console and it’s not pulled through either through Microsoft connector.Can anyone help get to know about the steps automate the collection of usage reports for Copilot from Microsoft 365 into ServiceNow.An...

Please give me steps to make Software compliant.

What are the steps required to make the software compliant, particularly for Articulate Storyline?Also, could you provide the key points or a checklist/table of criteria that need to be considered to ensure compliance?Currently, I can see only two en...

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akguj by Tera Contributor
  • 704 Views
  • 7 replies
  • 2 helpfuls

ESC Portal

order now option is not showing on esc portal. plz suggest what needs to be done in this 

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vikaskumarc by Tera Contributor
  • 770 Views
  • 6 replies
  • 0 helpfuls

Publisher is blank in Software model

Hi Need help with below issueSome of the software models were created with blank publisher butin software product the publisher is there(screen shot below).  I am not able to update the field as it is read only. 1. Aware of the option of creating a n...

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mnair by Tera Contributor
  • 466 Views
  • 1 replies
  • 0 helpfuls

Resolved! Asset Lite vs ITAM - SAM Pro and HAM Pro

Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro  Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...

Resolved! What field can I use to input a use case into a Software Model?

theres a software that is configured for a specific group of users only.  Other groups cannot use this software as this may not be compatible with their needs. we want this cited in the Software Model we created.  Where can we enter this?  Is it reco...

GillianJoyB by Giga Contributor
  • 603 Views
  • 3 replies
  • 0 helpfuls

"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed

Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...

anu57 by Tera Contributor
  • 2154 Views
  • 4 replies
  • 0 helpfuls

What field do you use for historical software install dates?

Hi everyone,Our SAM team needs to find the historical installation dates of software to validate against older vendor invoices (e.g., verifying if a user installed an app in 2024 vs 2026). The  install_date  field is mostly empty since discovery tool...

pavan Punna by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls

SSO Last Activity inaccurate

We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM.  When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...

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