Hello friends, We came across one of the engineering applications which has Concurrent License as metric. Would like to configure the same in ServiceNow. Following the documentation, below are my questions:1. Do we need integration with license serv...
Hi Community,We are currently analyzing our Red Hat license compliance in ServiceNow SAM Pro and have identified a significant gap between the number of licensed installations and the license demand shown under "Licenses Required By".Current Situatio...
Hi I am stuck with the SNI LDAP Server Set Up as I can't validate the task for some reasons.Despite following the instructions I got the following issue (see screenshot). I suspect the filter doesn't apply correctly to the users shown but I can't un...
Hello All, We are importing SaaS user subscription data from Excel into the Software Subscription table (samp_sw_subscription) using a custom Transform Map. As part of the requirement, an integration profile will not be used. The solution must rely o...
Hello every one,Some body can have an idee how to modelise Nutanix cluster & nutanix controller VM in the CMDB thank you very much
We are currently running ACC agents as Local Service accounts. Recently, we had a requirement to populate the Java Audit data collected through ServiceNow Discovery. This required executing a Discovery pattern; however, the pattern did not run succes...
Hi Team,I'm looking for guidance on the recommended ServiceNow SAM Pro approach for managing Microsoft Office 365 Extra File Storage consumption.Current SituationWe have:Product: Office 365 Extra File StorageEntitlement Quantity: 23,000 GBMicrosoft S...
I want to know what the best and recommend practices for Software asset data cleanup?
Hi All, We are looking at using entitlement consumption rules in SAMPro but can't seem to figure out how they work for software that does not have a software install record on a CI (specifically copilot). Does anyone have experience in this area? Th...
Hello SAM Community I need a report to support our controls. The report should show: Identify all software titles discovered across corporate devices.Capture installed software versions.Compare deployed versions against an agreed baseline version.Mea...
Hi all,Our Microsoft Entra ID directory integration has a "Microsoft Entra ID - Download Groups" job that stays "In Progress" in directory_job_log for days, with no error written. What we foundThe integration record's custom_properties has downloadUs...
Hi Community,We are seeing a discrepancy in SAM Pro compliance status. In several cases, all versions under a product are marked Compliant, but the product itself shows Not compliant, and the publisher shows 0% Compliant.The attached are a few exampl...
We are managing Adobe licenses in ServiceNow SAM Pro and need clarification on Adobe agreement types.How can we differentiate VIP and TLP agreements in SAM Pro and determine whether they are part of an Enterprise Agreement/ETLA?Is there any specific ...
Hi all,Our Microsoft Entra ID integration is otherwise working, but one directory job has been stuck in "In Progress" for over three weeks and has halted the whole nightly sync chain.Environment / detailsTable: directory_job_logJob: Microsoft Entra I...
Could you please explain how the "Exclude Software Asset on CI" functionality works in the backend? Specifically:How does ServiceNow process an excluded software asset internally?Does excluding a software asset impact Normalization, Software Discover...
