SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ITOM Discovery - IBM Software

We have rolled out discovery globally.  Most of our IBM software on AIX machines is not being discovered.  We have verified we have the patterns correctly.  We opened a ticket with ServcieNow and basically they said it wouldn't be discovered  This is...

annmarsh by Tera Contributor
  • 373 Views
  • 2 replies
  • 0 helpfuls

How to keep Software Installations table records current

Hello friends, I would like to know how can we make this cmdb_sam_sw_install table records clean, current and uptodate. We have ServiceNow, Tanium and custom integration populating this table.  Would like to understand how would I achieve this ? How ...

RahulY00040 by Tera Contributor
  • 323 Views
  • 1 replies
  • 1 helpfuls

Resolved! Workday SAM pro Integration

What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?

Devika by Tera Expert
  • 319 Views
  • 1 replies
  • 0 helpfuls

Adobe reconciliation issue

Hi All, Would like to get some advice from fellow experts here on how to deal with Adobe non compliance issues we are seeing on our platform.Scenario: 1. We have user subscription-based license model available for Adobe as a publisher.2. We have uplo...

Intune Connecter with rest message

 "I have shared 8 attachments for review. These include the Intune data sources, REST messages, and 4 custom REST methods I’ve configured. The goal is to use these custom methods to fetch only Apple devices. However, despite having the correct permis...

adilalee200_0-1776964800051.png adilalee200_1-1776964872231.png adilalee200_2-1776964916212.png adilalee200_3-1776964957294.png

ILMT integration with servicenow

We use Https with mid server to integrate ILMT. Step 1: As per our documentation, we utilized the keytool in JRE to convert the .cer file into a keystore. Subsequently, we securely stored the keystore in the cacerts file on the midserver, applying a ...

code_clean by Tera Contributor
  • 978 Views
  • 1 replies
  • 0 helpfuls

ACC-V with SAM pro

I am implementing acc-v with sam, however I do not see data being populated in samp_sw_usage.I have followed below article and installed osquery on the device. Enabled sam policies and checks as per article below.Note - I have installed midless acc.h...

SAM PRO - ADOBE ACROBAT

Hi Team,I need urgent assistance with an issue in ServiceNow SAM Pro.We are currently seeing thousands of Adobe Acrobat installations reflected on the Compliance Dashboard under “Installs Requiring Action,” with the reason “No applicable entitlement....

Software Assett Workspace - Record Badge Count

Hello Community! I have a requirement to add a count to a tab on Software Entitlement in the Software Asset Workspace. "To keep consistency, a count should be added to the Contracts tab on Software Entitlements" I believe that I need a (#) next to th...

Screenshot 2026-04-08 132513.png

active install is false in cmdb_sam_sw_install table

Hi all,I'm investigating install records where active install is false even though there appears to be only one software install row per Ci.What I already validated so far, Affected records are from Discovery source = ServiceNow.all of my same record...

pavan Punna by Tera Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Schedule Job Error

The schedule Job for the Salesforce integration is failing with a error "No match found"  in samp-sw-publisher.How do we fix this error ?

Devika by Tera Expert
  • 378 Views
  • 4 replies
  • 1 helpfuls
Labels