Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...
Hi team, We are getting below error when try to remove E3 license from a test user using Removal candidate. But it was working fine with other license of Exchange online. Please assist. These are the SKU ID products in the above error. Regards,Saran...
I am working on a project where we will be using ServiceNow Sam Pro to manage License Renewal/Contract Renewal and software license renewal. I want to make sure I fully understand how the renewal Lifecyle works within sampro from starting to end in i...
Hi Community,I’m currently working on a SAM Pro normalization scenario and facing an issue where some records are not getting normalized even though they appear to match the Content Library.Here are the steps I performed:Created an Import Set Table a...
Is there a setting etc. that hides operating systems? A user wants to introduce monitoring usage of Cisco IOS XE and it occured to me that we do not see any operating system for WIN or Mac. Could there be a setting disabling OS's?
Hi @SrinivasRamanu1 @dreinhardt - We are currently onboarding Citrix as a publisher in ServiceNow SAM Pro. While configuring the Citrix Virtual Apps and Desktops product, we utilized the Resource Value feature and manually added the consumption value...
Hi @SrinivasRamanu1 , @dreinhardt I'm checking to see if allocation conditions on software entitlements works. If yes what conditions should be utilized if we want specific machines to be allocated by a certain software entitlement. I'm currently us...
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How to select and on what basis we need to select License metrics and metric group in software Entitlement. As there is list of License metric so how can we select.
We have a contract type of "Value Incentive Plan (VIP)" and as there is no choice for this in either the contract or entitlement forms, wanted to get input on which table to add this to. Getting conflicting answers but figure this is a common situat...
Hello community; I am trying to modify transfer order steps to reduce the number of tasks that need to be done. I've tried using flow designer to no avail. I want to reduce the number of tasks when transferring an item to get it ready for fulfillm...
I am trying to get SAM Pro to show all installations of IOS XE. There are discovery maps in place and Csco is listed as a publisher, in addition there are Cisco products with software models in existance. My problem is when I try to create a softwar...
I want to integrate with procurement i couldn't find source about that anyone?
Hi team, I am getting below error when user click on Yes or No button- 'The system cannot find the file specified'. This is the OOB script file ${mail_script:samp_reclamation_notification}. and in script i can see that 'approvalrecc' and 'rejectio...
