We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More
Hi, We have PPN number entered so model got created but as per Discovery map selected in software model table software installations are not getting selected from cmdb_sam_sw_install table. What are the best practices to assign the installed softwa...
Hello, I am new to ITAM module. Please help how to implement the below requirement. I want to create CI from asset and create asset from CI for only Computer class in a bidirectional way but need to prevent any other CI to create from asset but asset...
Hi, @Daniel Slocum There are named user licenses for Oracle and othe rpublisher. What does it mean? I can understand licenses are specific to user then where to mentioned those user details. Need understanding on this license metric. Regards, Nick ...
Hi ... what would be the best approach to bulk importing assets for an existing Maintenance Contract? Is the a template I should use? If yes, can someone share? I have about 500 assets I need to add to a maintenance contract and I dont think I shoul...
Looks like someone uploaded them as products and now they show up in the license workbench as out of compliance software. It looks like I need to create entitlements which looks like I am creating custom new products. So once entitlements get create...
In SAM Pro: Orlando there are License Key records related to a SW Entitlement. This allows for a 1:1 allocation of a license key to a User or Device. My question is around what to do with volume license keys where a single key allows rights to alloca...
HI All, is there a way to add the warranty of an asset? thanks, Joe
Hi, We have SAM Professional plugin enabled in our system and our client has a requirement to create software entitlements via a REST API call to a third-party tool. I am getting the data from the integration in JSON format and want to utilize the OO...
Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I atte...
Could someone with an instance currently synced to the Content Library please provide the number of rows in your samp_sw_product table? I realize there are multiple ways this table gets populated, but I assume the bulk of data is coming from the Cont...
We have a variety of Adobe Acrobat 2017 Standard and Adobe Acrobat 2017 Professional installations in our environment discovered by SCCM. It appears as though there is no way to distinguish between the two when discovery models are created and norma...
Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks
Hi Team, I have a requirement to exclude entitlements from reconciliation. I am wondering how can i manage it with OOB feature. Any pointer to this will really great help Regards, Amit
Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...
Software Model Results - Not Compliant - showing unlicensed install wrong, for example the same user and same asset will continuously come up as unlicensed install because of the different versions and updates being installed. So for example if I ha...