I've added several custom products to our instance but am unable to locate the Discovery map for any of them. The specified products show up in the software installations and the discovery model. However when I add the entitlement and create the s...
We've just installed SAM onto a client instance and after running Discovery we've noticed the Software Installations table is correctly populated but the Software Subscriptions is empty. Where is this data supposed to come from? I thought Discovery ...
I have a scenario that I'm looking for some guidance on I have a software title that is subscription based (ex:Software A, which is cloud based) I have setup an entitlement record and model. When the model is created the product type is coming up as ...
Trying to change quantity in consumables but getting "security prevents writing to this field" error, is there a certain role i should have??
Hi, We need to populate data manually for user CAL Reconciliation (microsoft product). Some body know which table to feed fo letting user CAL Reconciliation work PS: We are using SAM Application Regards,
I have created a purchase order for a software asset, thats been ordered. Now when I click the receive button, the screen I see does not match with what the document describes.https://docs.servicenow.com/bundle/kingston-it-service-management/page/pro...
Hello All! I appreciate any help I can get! I understand this may be a beginner question, but I need help! I would like the Table API to return all records that contain specific text. For example, if a user enters Barkley for a location, I would lik...
I have been reading about the Software Reclamation functionality in Jakarta. If we do not use SCCM how can we leverage this functionality to reclaim licenses that are no longer needed? We have a use case where on a scheduled interval they want to...
We currently use HP Asset Manager 9.6 for all asset management needs. We use it heavily for handling software maintenance/support contract and subscription renewals and I need to know how this same process is handled in Service Now’s Asset Managem...
can we use both software instance and software installation tables even after SAM plugin activation. will the applications/integrations work on software instance even when SAM is activated ?
Currently on the Istanbul releaseWhat is the recommended or intended workflow of an out of the box setup of ServiceNow. We are looking to adjust/create business processes that would utilize the Contract Management, Software Asset, Release (we are loo...
does anybody have experience on bdna integration with servicenow. do we need to activate the SAM plugin for bdna integration to wo
The list of the Discovery Models displays the Product ID for the discovered software. The ServiceNow Wiki describes the field as a "Unique ID for the product assigned by the manufacturer. Found through discovery." Can any correlation be made between ...
can someone explain software discovery model and software model with examples please. what data does these two tables contain ?
When I look at the list of Software Installations that are associated with a specific Software Discovery Model, I note that some of the CIs listed as "Installed on" components are considered "Non-Operational". Do I need to modify Discovery so we do...
