Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
I'm setting downgrade right and getting the error message: An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...
I have seen the next several releases and the added SaaS capabilities (i.e. Workday in Tokyo) but do not see when Autodesk Cloud (Token Flex Usage - Forge) will be added to manage cloud-based subscriptions and usage (for customers that do NOT use Ope...
Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...
Hi friends,I've been looking for a specific post on this but am not finding one. We are just getting our crawl phase going with software asset management, basically moving from an excel file to managing product models and entitlement allocation in Se...
Hello SAM experts. My customer is reviewing the use of Service Graph connectors for some of the public clouds (Azure, GCP and Azure). Regarding collecting information on installed software for IaaS cloud resources, apparently if you use Service Graph...
We are testing out SAM Pro on our Dev instance, have installed the Service Graph Connector for Microsoft SCCM as well as the Microsoft Publisher Pack. We also have Horizontal Discovery running, though we are set to rely on SCCM for software informati...
can we use "Server Authentication" instead of "User Authentication" for BOX SaaS Direct integration? User Authentication is suggested by servicenow . but it consumes licenses so we want to use "Server Authentication" which also provide client Id and...
Hi All, I have a server team member who would like to use asset management to track virtual machines just like we track all other model categories such as ESX, Linux, and Windows severs. This is something new that was not intended to be handled at fi...
Hello Experts, We have recently enabled HAM plugin on our Dev instance. We have got access to Hardware Models and its Lifecycle Phases like End of Life, End of Support, etc. I am trying to build a report where, I need a single view of all my Server...
Hello, Kindly share your input. we are populating server CI using servicenow discovery in the samp_sam_sw_install table. We are getting "Publisher, Product, Version and Installed On" information. But we are unable to bring "Assigned TO" information,...
Hello everyone! I am trying to make the software installation before validating the license workbench for SAM pro. May I know what are the key fields which we have to make sure we have the right data in the software installation table? Is there any...
Below is a list of the content service tables available in Software Asset Management. These tables are located in your ServiceNow instance and are updated by the Content Service team. Looking at data in these tables is often helpful when investigatin...
I am creating a new software model for a software product called “SAP BusinessObjects”. I have been provided with a version number, lets call it 10.435.03.001. When creating the software model, if I choose “SAP BusinessObjects” in the Discovery Map, ...
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.
