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Resolved! Inconsistent Reconciliation Results

I am seeing inconsistent reconciliation results, in this case Adobe software. I have a pair of installs for Adobe Systems Character Animator CC 2023.  One install shows Minimum Viable Software Model = Adobe Systems Character Animator CC while the oth...

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Brigham by Tera Expert
  • 1540 Views
  • 11 replies
  • 3 helpfuls

Resolved! Suites and Entitlements

Just started using SAM in Rome and I want to collate a number of components under the suites option. My question is simple (I think) does the licencing Entitlement only have to be associated with parent software model of the suite or does it have to ...

William11 by Giga Contributor
  • 859 Views
  • 3 replies
  • 1 helpfuls

SaaS Integrations

Maybe I'm missing something but I added the demo data for SaaS Integrations, and I can see that all of the integration details as far as the connection goes are populated, however non of the tabs such as subscriptions, software models, etc show any d...

Integration of Microsoft Copilot Usage Reports into ServiceNow

We currently have an integration set up with Office 365 , where we are receiving usage reports for few Microsoft products into our ServiceNow table “samp_sw_o365_usage_report.” We are now looking to implement a similar integration to capture usage re...

Ravi Shekhar by Tera Contributor
  • 2161 Views
  • 4 replies
  • 0 helpfuls

Resolved! ITAM Community

In this webinar, Webinar: Getting Sassy with SaaS Optimization - ServiceNow Community, it indicates that you can submit ideas to the ITAM Community.  Does anyone know How do I get to the ITAM Community?

tamco by Tera Contributor
  • 498 Views
  • 2 replies
  • 1 helpfuls

Personal Instance is Offline

Hello Team, I have refreshed my personal instance many times from yesterday but it is still offline. I do not want to release the instance due to data and already installed all required plugins .  Your assistance to again activate my instance is high...

ACC-V payload not returning a useable Logged In User value

We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...

Resolved! Ignored installs

Hi, I have a lot of ignored installs in SAM Pro with 3 different reasons I don't understand:  Inactive install - Even if an install is 'inactive' (what does this even mean?) we should pay for the license if it is installedInstalls for Microsoft SQL S...

No License usage appearing in license usage tab

Hello Everyone,i am not able to see any license usage in software asset workspace under license usage tab. Earlier, all license publishers usage was available but after some time it disappeared from the tab and now it shows 0 all publishers. Attached...

samproinsta by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls
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