Service Portal - categories help tag
while keeping the cursor in categories, we could see the hover or help tag. How can we remove this?
Forum Posts
Resolved! Servicenow SAM Implementation Partner
Hi all,does anyone here is an official ServiceNow SAM implementation partner?Do you know the conditions and if it is possible as a freelancer? RegardsFranck
Discovery Software population and Adobe Acrobat edition
I always thought I understood how Software was being populated by Discovery, but now I’m trying to look closer to troubleshoot the lack of ‘edition’ information with Adobe Acrobat, I’m left puzzled as to how software is populated into [cmdb_sam_sw_i...
Resolved! Where is the logic of when risk event is submitted, the tables' tab tied to risk event will appear?
Dear experts, I am currently facing a problem where I want to add and delete the certain tables' tabs that will appear only after I submit the risk event form shown in the screenshot below (Risk Event Entry, Impacted entities, risks, and etc). Where ...
Out of box SAM workflows for request fulfillment?
Does SAM Pro have a 'standard' request workflow like HAM's Standard Hardware Asset Request? The only flows I see are two software ssset reclamation ones.
How does the SAM module count the License Type "Subscription"?
I was trying to locate information that provides more specific detail about the License Type "Subscription". It seems that any Entitlement which our Asset Managers have set the License type to Subscription displays as Compliant. However, it also also...
SAP Ariba vs HAM PRO?
Anyone has experience with integration of ServiceNow witt Ariba with automate purchasing processes? Apparently without HAM PRO module it is not possible to bundle multiple requests. Thx
Resolved! Difference between Remove Unlicensed Installs and Remove Unallocated Installs Remediation Options
Can someone explain to me the difference between these two remediation options in SAM Pro? They both appear to create removal candidates. Remove Unlicensed Installs and Remove Unallocated Installs Remediation Options. Is there an article that gives ...
Is possible to hide the modules in the list in Digital portfolio management workspace?
Is possible to hide the modules in the list in Digital portfolio management workspace?
How to integrate the Due Date field into the risk event task flow? Currently it shows error UNKNOWN.
Dear experts, I want to add in SLA due and also Activity Due to keep track on the tasks on hand and to keep up with all the risk event tasks. But currently when all the fields that are related to Due Date, it will appear as UNKNOWN in the form. Why i...
Exclude Installs from Reconciliation - Two discovery models for sepa versions - One install
Hello, I have a scenario where two discovery models have been created for the same edition due to slight minor version differences: Two install records have been created for the same machine, but I want to be able to exclude one of them for license ...
Issue while executing the schedule jobs for sampro with okta
Hi Team, I am resulting an error message while executing the schedule jobs to get the Okta applications and groups in sampro. Did anyone face the same issue?Error message: java.lang.RuntimeException: com.glide.transform.transformer.exceptions.Invalid...
Docusign Envelop Consumption
Hi All, I am working on an integration with DocuSign and after initiating the connection and populating the information we see the list of users as well as the subscription consumption summary (sam_saas_consumption_summary) which shows the amount of ...
GitHub Copilot SAAS Integration
Did anyone tested GitHub Copilot SAAS Integration.
Not able to see all the users for Smartsheet subscription data
We have established Smartsheet integration and ran the schedule job. We have not got any error and pulled data in the Subscriptions table. However we have team members who use Smartsheet but their subscription data is not being pulled. Below are some...
