How can I manually add a new type of computer peripheral?

Cindy_Pls
Tera Contributor

Hello,

Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. This is a dropdown list. Where can I find this list to add a new item?

Thank you in advance for your help.

Cindy

1 ACCEPTED SOLUTION

Saurabh S
Giga Guru
Giga Guru

As I can see the type field in the screenshot, hence I assume this field is already present on the alm_hardware table. Now, right click on the Type field and from the drop down options click "Configure Choices". Add more options from here and all of them will be present as drop down choices in the Type field for your inventory team to select from.

 

Please mark my answer helpful, if it helped you in any way. Thanks

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6 REPLIES 6

suvro
Mega Sage
Mega Sage

Go the below URL

https://<instance_name>/sys_dictionary.do?sysparm_referring_url=cmdb_ci_peripheral.do%3Fsys_id%3D28ca8f92c0a8000b00927472b0cb6a95%4099%40sysparm_record_rows%3D2%4099%40sysparm_record_target%3Dcmdb_ci_peripheral%4099%40sysparm_record_list%3DORDERBYname%4099%40sysparm_record_row%3D1&sysparm_view=&sysparm_query=name%3Dcmdb_ci_peripheral%5Eelement%3Dtype&sysparm_query_encoded=name%3Dcmdb_ci_peripheral%5Eelement%3Dtype

 

Scroll down for choices related list. Click on new button and create more choices

Cindy_Pls
Tera Contributor

I have managed to add the new type to the list in the tables related list but it is still not visible in the asset form. How do I render it visible on that form? Thank you for your help. 

 

It should, can you show how you configured this and where it is not showing

Saurabh S
Giga Guru
Giga Guru

As I can see the type field in the screenshot, hence I assume this field is already present on the alm_hardware table. Now, right click on the Type field and from the drop down options click "Configure Choices". Add more options from here and all of them will be present as drop down choices in the Type field for your inventory team to select from.

 

Please mark my answer helpful, if it helped you in any way. Thanks