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‎08-03-2022 12:44 AM
Hello,
Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. This is a dropdown list. Where can I find this list to add a new item?
Thank you in advance for your help.
Cindy
Solved! Go to Solution.
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‎08-05-2022 07:36 AM
As I can see the type field in the screenshot, hence I assume this field is already present on the alm_hardware table. Now, right click on the Type field and from the drop down options click "Configure Choices". Add more options from here and all of them will be present as drop down choices in the Type field for your inventory team to select from.
Please mark my answer helpful, if it helped you in any way. Thanks
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‎08-03-2022 01:02 AM
Go the below URL
https://<instance_name>/sys_dictionary.do?sysparm_referring_url=cmdb_ci_peripheral.do%3Fsys_id%3D28ca8f92c0a8000b00927472b0cb6a95%4099%40sysparm_record_rows%3D2%4099%40sysparm_record_target%3Dcmdb_ci_peripheral%4099%40sysparm_record_list%3DORDERBYname%4099%40sysparm_record_row%3D1&sysparm_view=&sysparm_query=name%3Dcmdb_ci_peripheral%5Eelement%3Dtype&sysparm_query_encoded=name%3Dcmdb_ci_peripheral%5Eelement%3Dtype
Scroll down for choices related list. Click on new button and create more choices
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‎08-03-2022 04:25 AM
I have managed to add the new type to the list in the tables related list but it is still not visible in the asset form. How do I render it visible on that form? Thank you for your help.
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‎08-05-2022 03:35 AM
It should, can you show how you configured this and where it is not showing
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‎08-05-2022 07:36 AM
As I can see the type field in the screenshot, hence I assume this field is already present on the alm_hardware table. Now, right click on the Type field and from the drop down options click "Configure Choices". Add more options from here and all of them will be present as drop down choices in the Type field for your inventory team to select from.
Please mark my answer helpful, if it helped you in any way. Thanks