Adobe Integration
Hello Team, I've done Adobe integration direct profile. I'm able to view user subscription data and profile is done correctly but unable to see software usage data. can you please help
Forum Posts
SAMPro - Ignore Adobe installation data
We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
SAM Engineering table data flows (to reflect on samp_eng_app_sw_install and License Position Report)
Would like to know if there is any link or resource that shows the data relationship and flow of the SAM engineering tables that eventually provides the data output on license position report I tried looking at the schema map but couldn't understand...
License usage on Azure Local and cmdb class
Hi, have 2 question related to the topic.would like to understand how do we capture license usage on Azure Local (a virtualization solution on the on-prem estate)How would the cmdb class be modeled so that SamPro could still calculate the correct co...
Related to Certification
i have completed the certification on CIS from my company email id , now i have changed the company due to which i am unable to download that certificate from servicenow portal. Can anyone guide me how can i get my certificate.
Resolved! Software Installation Table - Field - Workspace
Hello Community !I migrated my test environment to Yokohama release and since then I am not able to display the "related field" in the software installation table within the workspace (dot walking).Has this functionality been deprecated or what?Thank...
Resolved! Software Asset Workspace is not available in PDI for Yokohama release
I have installed below plugins after installing PDI with Yokohama Release however Software asset workspace is not available under workspaces section. Activated Software Asset Management Professional for Engineering ApplicationsActivated Software Asse...
Move from SG SCCM to SG Intune
If anyone recently moved from SG SCCM to SG Intune, what are the things we need to take care before we completely phase out SG SCCM to ensure no to minimal impact on data or what are the different areas to check what could impact and what not before ...
Need help matching Entitlement with Discovery Models
Hello Team,I am trying to create a report in ServiceNow to match Entitlements with Discovery Models. I want to see which Entitlements don't have matched Discovery Models and vice versa.Essentially, I need to display if they are under-licensed or over...
Resolved! How can I fix columns in ServiceNow SAM Workspace custom report
Under SAM Workspace -> License Usage -> Reports - I have created two new reports. Like OOTB reports, how can I fix the columns for the team as shown in the attached image rather than all of them trying to dotwalk fields which I know shall be required...
SAM Fundamentals training
I am taking the SAM Fundamentals on demand course and attempting Lab 4.3.1. When I get to the Overlapping Usage this tab is missing from the Software Asset Workspace in my lab instance. I don't think I've missed any of the prereqs but happy to take...
'Undetermined' Reason under Installs requiring action
Hi community,The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action?
Method to identify mobile applications
Hi all, I am not sure if there is a method to capture the information I require, but I thought I would ask you guys. My company is using the 'published' field in the Software Models table to identify whether a Software Model will be available in the ...
Software Entitlement import with purchase date
Hi,We were working on software entitlement import with the purchase date using OOB entitlement import from s/w asset workspace, but during the import, our Purchase date & Start date are set to the current date, & the end date is not getting fetched. ...
Clarification on Subscription Management Behavior in SAM
Hi Everyone, I’m currently working with software subscription data in ServiceNow’s SAM Pro, and I’ve noticed a discrepancy in compliance behavior that I need clarification on.I imported two sets of data into the samp_sw_subscription table: Microsoft ...
