Resolved! com.sn_sam_playbook
I use to be able to install the SAM Playbook com.sn_sam_playbook to a developer instance from the plugin page but now it's gone. Does anyone know how to get this back?
Forum Posts
Entitlements for licensable products that are free
Hi all, We are just starting our SAM journey and are relying primarily on ACC-V as the discovery source for the installed software on our servers and end-points. One of my first observations from the SAM Workspace was that the publisher "ServiceNow"...
Software Model & Discovery Maps
Hello Team,Good Day.Can we align Software Model to Discovery Model without DMAP.If yes how can we get the consumption out of this.Thank You.Regards,Prasad Deshpande
Resolved! How to handle hardcoded email IDs in scripts when dev and prod use different addresses?
I have created an inbound action with an email-based condition in the script. However, since I’m using a different email in production, I’m wondering—what’s the best practice here? Should I update the script with the production email after testing in...
List of loaction
How can I find the list of locations that are not referenced in Asset Location, User Location, or CMDB CI Location from report ?
Resolved! Success portal view in Software Asset Workspace
We are trying to contain all documentation of our SAM journey using the success portal but I am having one major issue with the data. In the Performance Overview section, there is canned Time Period Filter which is decent. The issue that we are havin...
Can we automate SAM (Software Asset Management) using ATF?
Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...
SAM Implementation Helpful Documentation
Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.
Create allocation UI action is not working on SAM workspace
Whenever I am clicking on this UI action , its not creating any asset job ,Has anyone faced this kind of situation ?
Resolved! sn_cmdb_user cost?
Is there a cost to assign someone a role for sn_cmdb_user? Trying to see if we need more ITIL licenses
I want to know how to manage unlimited license entitlement or how we track licenses for these licens
I have some entitlement with unlimited license and client want to create allocation for them ,so is it possible in SAM Pro to track licenses with unlimited license.your suggestion would help me.Thanks and RegardsJyoti Pawar
Removal candidates are getting created with empty fields?
I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...
Resolved! Software installation data is not visible in Computer table but visible in cmdb workspace
Hello Community Family, I need help on Software installation data is not visible in Computer table(cmdb_ci_computer) but visible in cmdb workspace (cmdb_ci_compter). I'm noticing that although the computer table in CMDB have Software Installations (...
Concurrent licences showing Not Compliant
We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...
SSO Last Activity inaccurate
We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
