How to change Software 'Product Type' Field

[Brettz]

I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have been unable to change it, how do I go about making these updates? Better yet how might I find a way to make these types of changes in mass? 

[Munender Singh]

Hi,

You can do it with the help of fix script or background script.Secondly,you can run a scheduled job to update it on periodically if you need to update them again and again.

Regards,

Munender

[Raghu Loganatha]

Brett,

Easy way to accomplish this going forward is to edit the script which is running prior to insert the record and add an If condition. Add Before insert business rule to get this accomplished if there are no scripts running prior to insert. 

You can add a business rule and clean up the data which you have until now.

Mark this response as "Helpful / Answered" if this helps you resolve the issue.

~Raghu.

[Daniel Slocum]

Hi Brettz,

The two suggestions will work but it isn't the method ServiceNow would prefer you utilize.  Modifying the script will preclude you receiving any updates the script in later releases.  Our ITAM Business Unit is investing heavily in this product to release new features with every ServiceNow major release.  

We'd prefer you send us requests for changes to the product classification so we can modify the content library. Doing so will help the entire ServiceNow SAM customer base.

You may send update requests by opening a HI Support Incident.  

Daniel

[Brettz]

Thanks Daniel, one thing I was able to figure out is that via the individual software discovery models I can mark the SW title as not-licensable, though it often requires reverting normalization to do so. Additionally this must be done for each of the automatically populated Software discovery models for each of the versions discovered....