How do I get the Hardware Asset Management workspace?

[NancyS1]

Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces. 

[Yousaf · Accepted solution]

Hi Nancy,

To use the Hardware Asset Workspace, you must activate the Asset Management Workspace (sn_itam_workspace) plugin along with the Hardware Asset Management (sn_hamp).

Note: After moving to Hardware Asset ManagementWorkspace, you can still use the Hardware Asset Managementclassic.

Reference : Exploring Hardware Asset Management


Mark Correct or Helpful if it helps.

[NancyS1]

Thanks Yousaf - I think that answers my question. We have classic. I looked for the workspace plugin, but don't see it in our instance. 

thanks
Nancy

[iamkurt]

Hi @NancyS1 - you need to search for plugins in applications manager. Just search using “sn_itam_workspace” and you will see “Asset Management” and you need to install that. 

my problem is I cannot see Hardware Asset Workspace even after installing sn_itam_workspace

[Community Alums]

Hi @NancyS ,

After you completed installing ServiceNow Hardware Asset Management, if you want to use Hardware Asset Management Workspace, you can configure it.

The Asset estate view in the Hardware Asset Management Workspace lets you create Hardware asset, Consumable asset, Software license, and Bundle asset.

https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/hardware-asset-management/...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep