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How to change read only field as empty

spandana kalla
Tera Contributor

Hi Community,

 

Can anyone please say how to update a read only field as 'empty'.

spandanakalla_0-1704452653339.png

 

 

Thanks,

Spandana.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@spandana kalla 

what's your business requirement here?

if field is readonly then you cannot edit it

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Maik Skoddow
Tera Patron

Hi @spandana kalla 

you can install the SN Utils Browser extension. Then double-click on the label "Substate" and remove the value. Last step is updating the form.

Maik

Ankur Bawiskar
Tera Patron

@spandana kalla 

what's your business requirement here?

if field is readonly then you cannot edit it

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

my business requirement is to make that field as empty .

 

Thanks,

Spandana.

@Ankur Bawiskar 

As it's read only , I s there any way to make it as empty. I am using this script but it's not working:

 

var tr = new GlideRecord('ast_contract');
tr.addEncodedQuery('numberSTARTSWITHCNTR0011651');
tr.query();
while(tr.next()){
tr.substate=''; // making values empty
tr.setWorkflow(false);
tr.update();
}