How to mark contracts that will never be renewed?

[Community Alums]

Hi Community,
My customer has expired contracts (in ast_contract) that he does not want to renew.
He wants to differentiate between expired contracts to renew and those that he will not renew anymore.
I see sub-states but I'm not sure if there is a corresponding one
https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/contract-management/c...

Do you know how to mark contracts that will never be renewed? 

Thanks
Christophe

[Community Alums]

Hi @Community Alums ,

You might want to create a Custom Checkbox, which flags the record as "not renew anymore".

[Community Alums]

Thanks Sandeep, I try to avoid creating custom fields. Do you think that's the "Active" checkbox could be used for that ?

[Community Alums]

Hi @Community Alums ,

Active checkbox has a Different functionality. So not to touch that.

[Runjay Patel]

Hi @Community Alums ,

I had implemented similar use case to one of my client. You can also do like below.

leverage the substate and add one choice "Will Not Renew".

Update your contract lifecycle process to leverage this sub-state when a contract is deemed non-renewable.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------