Inconsistent Reconciliation Results

Brigham · ‎10-23-2024

I am seeing inconsistent reconciliation results, in this case Adobe software. I have a pair of installs for Adobe Systems Character Animator CC 2023.

One install shows Minimum Viable Software Model = Adobe Systems Character Animator CC while the other is EMPTY.

The SW Install with Minimum Viable Software Model is EMPTY is reconciling against Adobe Systems Creative Cloud All Apps Pro (which is appropriate due to Suite Component relationships to Entitlements.) On the other hand, for some reason the SW Install where Minimum Viable Software Model populated is reconciling against Adobe Systems Character Animator CC (which does not have an entitlement.)

I don't understand why two SW Installs for the same software are reconciling differently? Both users have licenses allocated for Adobe Systems Creative Cloud All Apps Pro and should be valid. Yet only one of them is reconciling properly.

Any ideas how this happens and how to manage it better or to force proper reconciliation?

dreinhardt · ‎10-26-2024

Hi @Brigham,

Discovery Model Record: I can see, that the "automatically matched" checkbox is disabled. By default, SAMP set this to true during the recon. Looks like you've force to consume the correct software model by update the link, correct?

Could you please remove the current software model link, run a recon and let us know if the flag is set to active.

Software Model Record: I can see, that you've set a "inference percentage" (please let us know the number/percent). Could you please check the device missing the correct software model link, that the installed Adobe software matches the percentage? E.g., 30 Suite Models, Percentage 25 -> 8 of 30 apps must be installed (and correct detected) so be recognized as CC All Apps Pro.

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

View solution in original post

dreinhardt · ‎12-11-2024

Hi @MateoBilandzija,

as already said by @Brigham, your current setup is really hard to match 🙂

If it's okay to have one of the "mandatory" products to be installed to assign the computer to a All Apps license, you could change the "Mandatory" to "Mandatory Group"

Note: If two or more software components are part of a Mandatory Group, then at least one of them must be present so that all the software components are considered a suite. This assumes that the inference percent and other requirements are also fulfilled.

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

MateoBilandzija · ‎01-18-2025

Thank you @dreinhardt . We identified the Software Installations were a bunch of **** and the Customer doesnt deinstalled never Software when a new Version was installed. After we fixed that I was working like a charm.