Microsoft Office - Installs requiring action - For User Subscriptions?

C_K_1
Tera Contributor

‎01-29-2025 02:00 AM - edited ‎01-29-2025 02:03 AM

Hi, 

we successfully connected Microsoft 365 and SCCM and are getting information about our Apps for Enterprise subscriptions. We now noticed that there are (still?) a lot of "Installs requiring action" messages listed in the SAM Workspace and I am not sure why. 

 

Reasons listed are: 

  • Install with missing SaaS subscription
  • Install without a software entitlement

 

Since we are using User Subscriptions I don't see a reason for these messages and the "Not compliant" conclusion. In my opinion the installation of the software is not really an issue, even if the primary user of a device does not have a valid subscription. The person is just not able to use the suite. 

 

Is there a way to disable these checks or are these messages really valid because Microsoft does not allow this Software to be installed if the user has no valid subscription?

 

 

Regards

Chris

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dreinhardt
Tera Sage

‎01-29-2025 01:52 PM

Hi @C_K_1,

 

Actually, you have already answered all your questions yourself ... "works per design"

Unfortunately, SAM Pro currently works in such a way that an installation of it is given as the “unlicensed reason” if the user does not have a subscription. Unless all reasons are solved, your model will be not compliant.

 

Unfortunately, I don't think you can easily remove this check, as it is, to the best of my knowledge, an integral part of the Reconcile. What you could do, even if it seems questionable – set all M365 software install records to “Active = False”, then they will no longer be taken into account 🙂

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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C_K_1
Tera Contributor
In response to dreinhardt

‎01-29-2025 02:53 PM

Hi Dennis, 

 

thank you for the reply. Setting these installations to Active=False kinda seems wrong too. To my knowledge it is totally fine to have the software present on a device. To use it the user needs a valid subscription. If none is present the person simply can't use the product. 

 

We also have a couple of devices where the main user (assigned_to) has no subscription, but another user using the same device has. So we can't just remove the software altogether. 

 

I think I'll hand this over to Support/our Impact squad. 

 

Best regards,

Chris

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